Article ID: 306837 - View products that this article applies to.
This article was previously published under Q306837
You cannot use Internet Explorer to download files. However, you can download files from the Internet through the use of other methods, such as File Transfer Protocol (FTP)-client programs.
This problem can occur if an Internet Explorer index file is damaged.
To resolve this problem, delete the Internet Explorer Index.dat file:
When this problem occurs, you can confirm that you have a working connection to the Internet through the use of TCP/IP command-line utilities, such as ping and tracert.
You may be able to download files if you log on to the computer as a different user.
Article ID: 306837 - Last Review: September 24, 2002 - Revision: 1.0
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