Article ID: 306837
You cannot use Internet Explorer to download files. However, you can download files from the Internet through the use of other methods, such as File Transfer Protocol (FTP)-client programs.
This problem can occur if an Internet Explorer index file is damaged.
To resolve this problem, delete the Internet Explorer Index.dat file:
When this problem occurs, you can confirm that you have a working connection to the Internet through the use of TCP/IP command-line utilities, such as ping and tracert.
You may be able to download files if you log on to the computer as a different user.
Article ID: 306837 - Last Review: June 19, 2014 - Revision: 2.0
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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