Article ID: 306895
Expand all | Collapse all

On This Page

Symptoms

When you visit a Web site that prompts you for your User Name and Password and you select Save this password in your password list in that dialog box, Windows may not save your user name and password. When you return to that Web site, your password information is not automatically entered.

Resolution

To troubleshoot this problem, use the following methods in the order that they are presented.

Method 1: Verify That AutoComplete Is Turned On

View the Content tab in the Internet Options dialog box to confirm that AutoComplete is turned on. To do this, follow these steps:
  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click the Content tab.
  4. Under Personal information, click AutoComplete.
  5. In the AutoComplete Settings dialog box, select the User names and passwords on forms check box (if it is not already selected), select the Prompt me to save passwords check box (if it is not already selected), and then click OK.
  6. Click OK again to close the Internet Options dialog box.
Restart Internet Explorer, and then determine if the problem is fixed. If this did not fix the problem, proceed to the next method.

Method 2: Verify That the Protected Storage Service Is Running

Verify that the Microsoft Windows 2000 Protected Storage service is running. If the service is running, stop and then restart it. To do this, follow these steps:
  1. Click Start, and then click Run.
  2. In the Open box, type Services.msc, and then click OK. The Services snap-in appears.
  3. In the Name list, locate Protected Storage. Note the Status column. If Protected Storage is running, Started will appear under Status.
    • If Protected Storage is not started, start it. To do this, right-click Protected Storage, and then click Start. The Protected Storage service starts.
    • If Protected Storage is started, stop and then restart it. To do this, follow these steps:
      1. Right-click Protected Storage, and then click Stop.

        NOTE: If you receive a Stop Other Services message, record the names of the other services that will be stopped, and then click Yes. The Protected Storage service stops.
      2. Right-click Protected Storage, and then click Start. The Protected Storage service starts.

        NOTE: If you received a Stop Other Services message in step a, start the other services that were stopped. To do this, right-click each stopped service in the Name list (for example, World Wide Web Publishing Service), and then click Start.
  4. Close the Services snap-in.
Restart Internet Explorer, and then determine if the problem is fixed. If this did not fix the problem, proceed to the next method.

Method 3: Register RSABase.dll

This problem can occur if RSABase.dll is incorrectly registered. Use the following steps to reregister RSABase.dll:
  1. Click Start, and then click Run.
  2. In the Open box, type Regsvr32 /u RSABase.dll, and then click OK.

    The following RegSvr32 message appears:
    DllUnregisterServer in RSABase.dll succeeded.
    Click OK.
  3. Click Start, and then click Run.
  4. In the Open box, type Regsvr32 RSABase.dll, and then click OK.

    The following RegSvr32 message appears:
    DllRegisterServer in RSABase.dll succeeded.
    Click OK.
Restart Internet Explorer, and then determine if the problem is fixed. If the problem is not fixed, proceed to the next method.

Method 4: Create a New User

Verify that the user account is not corrupted. If the preceding methods did not fix the problem, create a new user, and then add that user to the Administrators group. Attempt to save user names and passwords when you are logged on as the new user. To do this, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. In Control Panel, double-click Administrative Tools.
    • In Windows 2000 Professional:
      1. Double-click Computer Management.
      2. Expand Local Users and Groups.
      3. Click Users.
      4. On the Action menu, click New User. The New User dialog box appears.
      5. In the User name box, type the user name that you want.
      6. In the Password box, type the password that you want. In the Confirm password box, type the same password.
      7. Click Create. The user is created. Click Close.
      8. In the Name list, right-click the new user that you created and then click Properties.
      9. In the newuser Properties dialog box (where newuser is the name of the new user that you created), click the Member Of tab, and then click Add.
      10. In the Select Groups dialog box that appears, click Administrators, and then click Add.
      11. Click OK twice, and then quit the Computer Management snap-in.
    • In Windows 2000 Server:

      NOTE: Corporate or domain security policy may require that you modify these steps. Contact the domain administrator before you perform these steps.
      1. Double-click Active Directory Users and Computers.
      2. In the Tree list, right click Users, point to New, and then click User.
      3. In the New Object - User dialog box that appears, type the first name that you want in the First name box.
      4. In the User logon name box, type the user name that you want, and then click Next.
      5. In the Password box, type the password that you want. Type the same password in the Confirm password box, and then click Next.
      6. Click Finish. The new user is created.
      7. In the Name list, right-click the user that you created and then click Add members to a group.
      8. In the Select Group dialog box that appears, click Administrators in the Name list, and then click OK. The following message appears:
        The Add to Group operation was successfully completed.
      9. Click OK, and then quit Active Directory Users and Computers.
  3. Log on to the computer as the new user that you created.

    NOTE: You may be prompted to change your password.
  4. Restart Internet Explorer and browse to the Web site that you want. Determine if Windows saves the user name and password information.
If the problem is fixed, you can copy the profile from the damaged account to the new user account that you created. To do this, follow these steps:
  1. Use the original user account to log on to the computer.
  2. On the desktop, right-click My Computer, and then click Properties.
  3. In the System Properties dialog box that appears, click the User Profiles tab.
  4. In the Profiles stored on this computer list, click your profile, and then click Copy To.
  5. In the Copy To dialog box, click Browse. Browse to the location of the new user account that you created. For example:
    C:\Documents and Settings\newuser
    where newuser is the name of the new user account that you created.
  6. Click OK.
  7. Under Permitted to use, click Change. Select the new user account from the list, and then click OK.
  8. In the Copy To dialog box, click OK. If you are prompted to confirm this operation, click Yes.
  9. In the System Properties dialog box, click OK.
  10. Use the new user account to log on to the computer.

Properties

Article ID: 306895 - Last Review: June 19, 2014 - Revision: 3.0
Keywords: 
kbprb ocsso KB306895
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com