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Installing pcAnywhere 9.0 on Windows 2000 Generates Continuous Restarts
Article ID: 306948 - View products that this article applies to.
This article was previously published under Q306948
After you install Symantec pcAnywhere version 9.0 and you restart your Windows 2000-based computer, you may not be able to log on to the computer. In other cases, the computer may go into a cycle of blue screens or restarts.
This behavior can occur because pcAnywhere replaces reference to Msgina.dll in the registry with reference to Awgina.dll, and some versions of Awgina.dll can cause this behavior. Awgina.dll is the Symantec version of the Graphical Identification and Authentication dynamic-link library.
To resolve this behavior, turn off the pcAnywhere services, replace Awgina.dll with Msgina.dll to allow the system to start normally, and then update the pcAnywhere program:
For information about your hardware manufacturer, visit the following Web site:
http://support.microsoft.com/gp/vendors/en-usThe third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For more information about Windows 2000 Recovery Console, refer to the following articles:
(http://support.microsoft.com/kb/216417/EN-US/ )How to Install the Windows 2000 Recovery Console
(http://support.microsoft.com/kb/229716/EN-US/ )Description of the Windows 2000 Recovery Console
(http://support.microsoft.com/kb/302346/EN-US/ )How to Restore the Original Logon Interface in Windows