Article ID: 307128 - View products that this article applies to.
This article was previously published under Q307128
When you are using Windows XP, the following error message may be displayed:
The STOP screen lists Aspi32.sys as the source of the STOP error.
STOP 0x0000001E KMODE_EXCEPTION_NOT_HANDLED
This behavior can occur if an older version of the Advanced SCSI Programming Interface (ASPI) layer is installed on your computer. By default, Windows XP does not include ASPI support.
To resolve this behavior, obtain and install ASPI version 4.57 or later. For information about how to do so, visit the following Adaptec Web site:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
ASPI extends the capabilities and number of devices that the operating system supports. You can determine what version of ASPI you have by viewing the Version tab in the Properties dialog box of the Aspi.sys or Aspi32.sys file. These files are typically located in the Winnt\System32\Drivers folder.
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
275678The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
(http://support.microsoft.com/kb/275678/EN-US/ )How to Troubleshoot a STOP 0x0000001E KMODE_EXCEPTION_NOT_HANDLED Error Message
For information about your hardware manufacturer, visit the following Web site:
http://support.microsoft.com/gp/vendors/en-usThe third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
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