Article ID: 307148 - Last Review: December 1, 2007 - Revision: 1.4

Cannot Gain Access to the DVD-ROM Drive After Computer Comes Out of Hibernation

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This article was previously published under Q307148
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SYMPTOMS

When you try to gain access to the DVD-ROM drive after your computer comes out of hibernation, you may receive the following error message:
drv:The request could not be performed because of an I/O device error
This happens on a computer that has an ASUS P5A motherboard and an AOpen DVD-9632 DVD-ROM drive installed.
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CAUSE

This issue can occur if either the firmware or the hardware is outdated or is experiencing some other underlying problem, or if the system BIOS is outdated.
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RESOLUTION

To resolve this issue, contact the manufacturer of the DVD-ROM drive or of the motherboard to ask about availability of an updated driver or a firmware update that addresses this issue.


To work around this issue, restart the computer.

You can also temporarily turn off the Hibernation feature:
  1. Click Start, and then click Control Panel.
  2. Double-click Power Options.
  3. Click the Hibernation tab.
  4. Click to clear the Enable Hibernation check box, and then click OK.
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APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Professional x64 Edition
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Keywords: 
kb3rdparty kberrmsg kbprb KB307148
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