Cannot Gain Access to the DVD-ROM Drive After Computer Comes Out of Hibernation

Article translations Article translations
Article ID: 307148 - View products that this article applies to.
This article was previously published under Q307148
Expand all | Collapse all


When you try to gain access to the DVD-ROM drive after your computer comes out of hibernation, you may receive the following error message:
drv:The request could not be performed because of an I/O device error
This happens on a computer that has an ASUS P5A motherboard and an AOpen DVD-9632 DVD-ROM drive installed.


This issue can occur if either the firmware or the hardware is outdated or is experiencing some other underlying problem, or if the system BIOS is outdated.


To resolve this issue, contact the manufacturer of the DVD-ROM drive or of the motherboard to ask about availability of an updated driver or a firmware update that addresses this issue.

To work around this issue, restart the computer.

You can also temporarily turn off the Hibernation feature:
  1. Click Start, and then click Control Panel.
  2. Double-click Power Options.
  3. Click the Hibernation tab.
  4. Click to clear the Enable Hibernation check box, and then click OK.


Article ID: 307148 - Last Review: December 1, 2007 - Revision: 1.4
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Professional x64 Edition
kb3rdparty kberrmsg kbprb KB307148

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from