Computer Does Not Resume After You Connect a USB Camera

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Article ID: 307207 - View products that this article applies to.
This article was previously published under Q307207
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SYMPTOMS

NOTE: The update that is described in this article is superceded by the update that is described in the following Microsoft Knowledge Base article:
319632 Device Manager Hangs After You Remove a USB Camera
Your portable computer may stop responding (hang) when you try to resume it from standby. This problem may occur under the following conditions:
  • Your computer is compliant with the Advanced Configuration and Power Interface (ACPI) specification.
  • Your computer is connected to a port replicator that supports Universal Serial Bus (USB).
  • You connect a USB camera to the port replicator before you suspend the computer

CAUSE

When the computer resumes, the USB camera port driver (Stream.sys) blocks when a system routine incorrectly queues a power-management I/O request packet (IRP) instead of forwarding it to the USB hub driver (Usbhub.sys). System threads that handle power IRPs must not block.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size    File name   Operating system
   -----------------------------------------------------------------------
   31-Jan-2002  15:05  5.0.2195.4896  40,976  Stream.sys  Windows 2000

Notes

  • The update that is described in this article is superceded by the update that is described in the following Microsoft Knowledge Base article:
    319632 Device Manager Hangs After You Remove a USB Camera
  • The listed updates are specific to their respective products. For example, if the Windows 2000 update is installed, and you then install Microsoft DirectX version 8.0, 8.0a, 8.1, or 8.1a, the problem returns.
  • The updates that are described in this article are for the base operating system only. When this article was published, there were no available updates for DirectX 8.0, 8.0a, 8.1, or 8.1a.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

A port replicator is a device that contains standard interfaces such as serial ports, parallel ports, USB ports, or network ports to allow a quick connection between portable computers and non-portable devices. For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Properties

Article ID: 307207 - Last Review: February 27, 2014 - Revision: 3.3
APPLIES TO
  • Microsoft Windows 2000 Service Pack 1
  • Microsoft Windows 2000 Service Pack 2
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Service Pack 1
  • Microsoft Windows 2000 Service Pack 2
  • Microsoft DirectX Software Development Kit 8.0a
  • Microsoft DirectX 8.0, when used with:
    • Microsoft Windows 2000 Standard Edition
  • Microsoft DirectX 8.1, when used with:
    • Microsoft Windows 2000 Standard Edition
Keywords: 
kbnosurvey kbarchive kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kboswin2000fix kbhotfixserver KB307207

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