Article ID: 307274 - Last Review: September 23, 2011 - Revision: 8.0

Windows stops responding during Windows XP shut down

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This article was previously published under Q307274
Notice
The service pack (SP) that this article describes has been replaced by a newer SP. To resolve this problem, install the most current SP for Windows XP. To install the most current SP, visit the following Microsoft Web site:
http://update.microsoft.com (http://update.microsoft.com)
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SYMPTOMS

When you shut down your Microsoft Windows XP-based computer, Windows may intermittently stop responding (hang), and you receive the following message:
Saving your settings.
During this time, you may be able to move the pointer, but the computer may not respond when you press CTRL+ALT+DEL.
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CAUSE

This problem may occur if all the following conditions are true:
  • You have East Asian Language support installed on your Windows XP-based computer and the Input Method Editor (IME) selected as your default input language.
  • You have the Welcome screen turned on.
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RESOLUTION

To resolve this problem obtain the latest service pack for Microsoft Windows XP. For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/ ) How to obtain the latest Windows XP service pack
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Windows XP Service Pack 1.
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APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
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Keywords: 
kbresolve kbhotfixserver kbqfe kbdownload kbwindowsupdate kbbug kbfix kbshell kbwinxpsp1fix KB307274
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