Article ID: 307357 - Last Review: July 28, 2006 - Revision: 2.2

OL2002: OAB Settings Are Not Retained When You Upgrade from Outlook 2000

View products that this article applies to.

This article was previously published under Q307357

SYMPTOMS

When you upgrade from Microsoft Outlook 2000 to Microsoft Outlook 2002, your settings in the Offline Address Book (OAB) in Outlook 2000 are not retained.

Furthermore, after upgrading you will note that your Offline Address Book settings will be set to download the Offline Address Book with no details.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack

The English version of this fix should have the following file attributes or later:

   Date          Time   Size       File name     
   -------------------------------------------------
   25-Apr-2002   21:24  4,016,640  OUTLOOK_Admin.msp
   25-Apr-2002   20:00  2,159,184  OUTLOOK.msp  
   25-Apr-2002   20:47      2,873  Readme.txt

After the hotfix is installed, the following files will have the listed attributes or later:

   Date           Time      Version        Size       File name     
   -----------------------------------------------------------------
   29-Nov-2001    01:21     10.0.3527.0    47,432     Recall.dll         
   20-Dec-2001    18:44     10.0.3618.0    92,488     Outlmime.dll       
   23-Jan-2002    12:32     10.0.3716.0    342,344    Exsec32.dll        
   05-Feb-2002    15:14     10.0.3729.0    117,064    Outlph.dll         
   11-Apr-2002    14:40     10.0.4009.0    534,856    Outlcm.dll         
   24-Apr-2002    10:44     10.0.4016.0    6,306,120  Outllib.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

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