When you start one of the programs that are listed in the "Applies to" section, you may receive an error message that is similar to one of the following: Additionally, in Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition (Me) you receive the following error message: Additionally, in Microsoft Windows XP, Microsoft Windows 2000, or Microsoft Windows NT you receive the following error message: To view the details of the error signature, click the link To see what data this error report contains, click here in the error dialog box. The following error signature appears:

App name     App version  Module name  Module version   Offset
------------------------------------------------------------------
<App.exe>    9.0.0.5302   Vbe6.dll     6.0.89.67        0000d799
				

Note In this error signature, App.exe is the executable file name of the program where this error occurred. For example, App.exe may appear as "Winword.exe."

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Back to the top

This problem may occur when the following conditions are true:

•	The Microsoft Office Startup folder or the Microsoft Excel Startup folder contains either or both of the following Adobe Acrobat PDFMaker add-in template files: Pdfmaker.dot Pdfmaker.xla
•	Norton AntiVirus software is installed.

Back to the top

Method 1: Download the latest version of the add-in for Adobe Acrobat 5.0

To obtain an updated add-in for Adobe Acrobat 5.0, visit the following Adobe Web site: Note Microsoft does not support downloading and installing add-ins from the Adobe Web site. If you need help, you must contact Adobe Technical Support.

Back to the top

Method 2: Move the files

Move the Pdfmaker.dot file and, if present, the Pdfmaker.xla file from the Office or Excel Startup folder to a different folder on your hard disk. For example, you can move the files to the My Documents folder. To do this, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

1.	Click Start, point to Search, and then click For Files or Folders.
2.	In the Search for file or folders named box, type pdfmaker.dot pdfmaker.xla.
3.	In the Look In box, click the disk drive where Windows is installed, such as C:, and then click Search Now. The Pdfmaker.dot file is located in one of the following folders: • C:\Program Files\Microsoft Office\Office\Startup (Word 2000) • C:\Program Files\Microsoft Office\Office10\Startup (Word 2002) • C:\Documents and Settings\User Name\Application Data\Microsoft\Word\Startup The Pdfmaker.xla file in located in one of the following folders: • C:\Program Files\Microsoft Office\Office\Xlstart (Excel 2000) • C:\Program Files\Microsoft Office\Office10\Xlstart (Excel 2002) • C:\Documents and Settings\User Name\Application Data\Microsoft\Excel\Xlstart
4.	In the Search Results window, right-click the file for each file that is found, and then click Cut.
5.	On your desktop, right-click the My Documents folder, and then click Paste.

Back to the top

Method 3: Visit the Symantec Web site for Norton Antivirus information and product updates

To resolve this behavior, visit the following Symantec Web site for more information and product updates:

Back to the top

For more information about how to troubleshoot other Pdfmaker.dot add-in issues, click the following article numbers to view the articles in the Microsoft Knowledge Base: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Back to the top