OL2002: Fields Truncate When You Direct Book a Schedule+ 7.5 Resource

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This article was previously published under Q307592

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SYMPTOMS

When you direct book a resource in Outlook 2002 and view the resource in Microsoft Schedule+ 7.5, both the Subject and the Where fields are truncated to the first letter.

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CAUSE

This problem occurs because Outlook 2002 stores both Subject and the Where field strings in Unicode.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack

After you install the hotfix, the following files will have the listed attributes or later:

   Version     Time   Version       Size     File name     
   --------------------------------------------------------
   30-Aug-2001 02:38  10.0.3228.0   342,336  Exsec32.dll
   09-Jul-2001 01:56                  3,584  Olk2002.mst
   13-Sep-2001 01:11  10.0.3311.0 6,302,024  Outllib.dll
   13-Sep-2001 01:11  10.0.3311.0    47,432  Outlook.exe
   13-Sep-2001 01:11  10.0.3311.0   117,064  Outlph.dll
   16-Jun-2001 18:05  10.0.3012.0   133,448  Rm.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 1.

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