Article ID: 307635 - View products that this article applies to.
This article was previously published under Q307635
If the Unlock Computer dialog box is being displayed, a computer that is running Windows 2000 may not respond correctly to a shutdown request such as a remote request by using Shutdown.exe. Instead, the user that is currently logged on may be logged off, and the computer will appear to remain operational. However, further shutdown requests may generate a "Shutdown already in progress" error message. Note that this symptom does not occur if the "Computer Locked" message is being displayed.
The shutdown functions set Graphical Identification and Authentication (GINA) logoff/shutdown flags, but they are overwritten with the result of the Unlock Computer dialog box.
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910The English version of this fix should have the following file attributes or later:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Date Time Version Size File name ---------------------------------------------------------- 30-Oct-2001 18:20 5.0.2195.4572 222,480 Gdi32.dll 30-Oct-2001 18:20 5.0.2195.4272 731,920 Kernel32.dll 25-Jun-2001 18:17 126.96.36.199 47,808 User.exe 30-Oct-2001 18:20 5.0.2195.4314 402,192 User32.dll 30-Oct-2001 18:20 5.0.2195.4345 371,984 Userenv.dll 27-Sep-2001 15:00 5.0.2195.4426 1,731,536 Win32k.sys 30-Oct-2001 18:17 5.0.2195.4575 178,960 Winlogon.exe 30-Oct-2001 18:20 5.0.2195.4553 243,472 Winsrv.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.
This problem is most evident when the CTRL+ALT+DELETE (CAD) secure attention sequence (SAS) has been disabled by group policy. In this case, when the computer is locked, the Unlock Computer dialog box is displayed immediately. With CAD enabled, the "Computer Locked" notice is displayed first, until CTRL+ALT+DELETE (the SAS) is pressed.
This is also the case when a password-protected screensaver is interrupted to display the Unlock Computer dialog box, but not if the screensaver itself is running (in which case shutdown occurs normally).
If the CAD SAS is not disabled, there is less chance of a locked workstation being in the "Unlock Computer" stage, as it times out after two minutes.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/265173/EN-US/ )The Datacenter Program and Windows 2000 Datacenter Server Product
296861For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/296861/EN-US/ )Use QChain.exe to Install Multiple Hotfixes with One Reboot
(http://support.microsoft.com/kb/249149/EN-US/ )Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
Article ID: 307635 - Last Review: January 31, 2007 - Revision: 3.5
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