Plus! for Windows XP Screen Saver Images are Cut Off or Not Displayed Full Screen

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View products that this article applies to.

This article was previously published under Q307665

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SYMPTOMS

When you use a Microsoft Plus! for Windows XP screen saver, the screen saver image may not appear as expected. The image may be cut off or may not cover the whole screen.

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This behavior can occur if you are using display settings that are not supported by the screen saver and your monitor does not change the screen size when the video adapter changes the resolution or refresh rate. Plus! for Windows XP screen savers change the display resolution to 640 x 480 pixels and reset the refresh rate to 60 hertz (Hz) or 70 Hz when you use a display mode that is not supported by the screen saver.

For example, this behavior may occur if all of the following conditions are true:

You use any of the following Plus! for Windows XP screen savers:
- Plus! da Vinci
- Plus! Nature
- Plus! Space
- Plus! My Pictures
You set the desktop screen resolution to a value that is greater than 1600 x 1200 pixels. For example, 1920 x 1080 pixels.
You use one of the following ATI Technologies Inc. video adapters:
- ATI RAGE 128
- ATI RAGE 128 PRO
- All-IN-WONDER RADEON
- RADEON

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WORKAROUND

To work around this problem, use the controls on the monitor to adjust the size and position of the screen saver display so that the screen saver fills the entire screen and is not cut off.

Monitor controls are usually located on the front of the monitor. For more information about how to adjust monitor settings, see the documentation that came with your monitor or contact the hardware manufacturer.

For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 (http://support.microsoft.com/kb/65416/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, A-K

60781 (http://support.microsoft.com/kb/60781/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, L-P

60782 (http://support.microsoft.com/kb/60782/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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MORE INFORMATION

For additional information about how to troubleshoot other screen saver problems in Microsoft Plus! for Windows XP, click the article number below to view the article in the Microsoft Knowledge Base:

307686 (http://support.microsoft.com/kb/307686/EN-US/ ) You Cannot Change the Screen Resolution at Which Some Microsoft Plus! Screen Savers Run

For more information about Plus! for Windows XP, see the following Microsoft Web site:

http://www.microsoft.com/windows/plus (http://www.microsoft.com/windows/plus/)

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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APPLIES TO

Microsoft Plus! for Windows XP

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kbprb KB307665

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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