Article ID: 307680 - View products that this article applies to.
This article was previously published under Q307680
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When you use a Plus! for Windows XP screen saver, the screen saver image may not appear as expected. The screen saver image appears missing textures.
This behavior can occur if all of the following conditions are true:
To resolve this problem, disable dual view support on the video adapter. For more information on how to do this, see the documentation that came with your video adapter or contact the manufacturer.
In some cases, there may be new drivers or other tools available from the video adapter manufacturer that you can download and use to disable dual view support for your video adapter. For example, you can disable dual view on the Matrox Millennium G450 video adapter through the PowerDesk utility that is available from Matrox. Contact your video adapter manufacturer for additional information. For information about how to contact your video adapter manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
(http://support.microsoft.com/kb/65416/EN-US/ )Hardware and Software Third-Party Vendor Contact List, A-K
(http://support.microsoft.com/kb/60781/EN-US/ )Hardware and Software Third-Party Vendor Contact List, L-P
(http://support.microsoft.com/kb/60782/EN-US/ )Hardware and Software Third-Party Vendor Contact List, Q-Z
When dual view is turned on, the available memory on the video adapter is divided between the monitors that are connected to the video ports on the adapter. For example, if your video adapter has 16 MB of available memory, the memory on the video adapter is divided so that each monitor uses 8 MB. When the video adapter divides memory in this way, there may be insufficient memory available to run and display certain Plus! for Windows XP screen savers correctly.
NOTE: Some video adapters split memory even if you do not use a second monitor.
For additional information about how to troubleshoot other screen saver issues in Microsoft Plus! for Windows XP, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307686/EN-US/ )You Cannot Change the Screen Resolution at Which Some Microsoft Plus! Screen Savers Run
(http://support.microsoft.com/kb/307665/EN-US/ )Plus! for Windows XP Screen Saver Images are Cut Off or Not Displayed Full Screen
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