Article ID: 307692 - View products that this article applies to.
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When you attempt to convert licensed audio files in Microsoft Plus! MP3 Audio Converter, you may experience the following behavior:
The status of the conversion is listed in the Conversion progress box as Failed, and you receive the following error message:
When you click Error Details, you receive the following error message in the Details section:
0 of number files successfully converted. For more information on the failed conversion, click Error Details on the status screen.
You may experience this behavior even if you are issued a license from the content provider to copy the file.
The file cannot be converted because of a digital rights restriction. You must have a license from the content provider to copy the file.
This behavior occurs because you cannot use Plus! MP3 Audio Converter to convert audio files that are licensed with Digital Rights Management (DRM) restrictions, even if you obtain a license from the content provider to copy the file. This restriction includes tracks that you copy from a compact disc in Microsoft Windows Media Player with the Protect content option turned on.
The message that you receive in the Details section of Conversion Error Details does not mention that you cannot convert licensed files even if you are issued a license for that file.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For more information about licensed files, click Help Topics on the Windows Media Player Help menu, click the Contents tab, expand the Understanding digital media concepts topic, and then click Understanding licensed files.
For more information about Plus! for Windows XP, browse to the following Microsoft Web site:
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