Excel stops responding when you drag an item in the PivotTable Layout wizard

View products that this article applies to.

This article was previously published under Q307809

SYMPTOMS

When you drag an item in the PivotTable and PivotChart Wizard - Layout dialog box, Microsoft Excel stops responding.

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CAUSE

This problem occurs when the following conditions are true:

You create a PivotTable that is based on Online Analytical Processing (OLAP) source data.
The number of items that appear in the PivotTable exceeds the sum of measures and dimensions of the cube that the PivotTable refers to.
You drag an item to the Data field in the PivotTable and PivotChart Wizard - Layout dialog box.

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RESOLUTION

Excel 2000

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 (http://support.microsoft.com/kb/276367/ ) How to obtain the latest service pack for Office 2000

The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version     Size       File name     
   ----------------------------------------------------------
   31-OCT-2001  06:20              1,856,612  Excel.msp
   31-OCT-2001  07:19              4,462,968  Excel_admin.msp

After the hotfix is installed, the following files will have the listed attributes or later:

   Date         Time   Version     Size       File name     
   ----------------------------------------------------
   26-OCT-2001  06:43  9.0.0.5825  7,159,853  Excel.exe

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP3).

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