Article ID: 307814 - View products that this article applies to.
This article was previously published under Q307814
When you use Microsoft Word or another program that uses Word as the default editor, Microsoft Word may stop responding (hang), or you may receive one of the following error messages:
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
Restart Microsoft Word
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Microsoft Word. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.
To view the error log in Microsoft Windows 2000, follow these steps:
Microsoft Word has generated errors and will be closed by Windows. You will need to restart the program.
An error log is being created.
When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following message:
This program has performed an illegal operation and will be shut down.
If the problem persists, contact the program vendor.
NOTE: The actual memory address may vary. Followed by the following error message:
WINWORD caused an invalid page fault in WINWORD.EXE at address.
This behavior may occur under any of the following circumstances:
System is dangerously low on resources.
This behavior can occur if the default Word template (Normal.dot) is damaged.
NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
To resolve this problem, rename your global template (Normal.dot). To do this, follow the steps for your version of Microsoft Windows.
Microsoft Windows XP:
If the Normal.dot file that you renamed contains customizations, such as styles, macros, or AutoText entries that cannot be easily recreated, you may be able to copy those customizations from the old Normal.dot file to the new Normal.dot file by using the Organizer.
For more information about using the Organizer in Word 2000 or Word 2002, click Microsoft Word Help on the Help menu, type using the Organizer in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.
For more information about using the Organizer in Word 97, click Contents and Index on the Help menu, click the Index tab in Word Help, type the following text
using the organizerand then double-click the selected text to go to the "Use settings from another document or template" topic. If you are unable to find the information you need, ask the Office Assistant.
More than one copy of Normal.dot may reside on your computer if multiple users are enabled, or if there are multiple installations of Word (for example, on different operating systems). It is important that you rename the correct copy of the Normal.dot template file.
Use the following path information to select the correct location and instance of Normal.dot:
Article ID: 307814 - Last Review: May 7, 2007 - Revision: 2.4
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