OL2002: Command-Line Parameter -c form name Does Not Work with Turkish Regional Settings

View products that this article applies to.

This article was previously published under Q308004

SYMPTOMS

The following issue occurs when you use Microsoft Outlook 2002 with Turkish regional settings. When you use the command-line parameter -c form name to create a new message based on a custom message class, it does not work correctly. The custom message does not open. For example, if you use the following command

outlook.exe -c IPM.NOTE.Form1

the form IPM.NOTE.FORM1 does not open. The standard form IPM.NOTE opens. You receive no error message.

Back to the top

CAUSE

The command-line form name that you type is converted to lowercase. There are two lowercase letters "i" in Turkish 1254:

i: U+0069 with doti: U+0131 without dot Both these letters are mapped to the same uppercase letter I. Therefore, uppercase and lowercase conversions do not work properly, and string comparisons and so on are affected.

Back to the top

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack

The English version of this fix should have the following file attributes or later:

   Date           Time  Version    Size       File name     
   -------------------------------------------------------
  04-09-2001      04:51	none    2,443,568  OUTLOOK.msp
  04-09-2001      05:52	none    3,758,080  OUTLOOK_Admin.msp
  06-07-2001      18:12	none        2,814  readme.txt

After the hotfix is installed, the following files will have the listed attributes or later:

   Date           Time   Version       Size       File name      Platform
   ----------------------------------------------------------------------
   8/16/2001  2:00:28 AM 10.0.3214.0     342,344  exsec32.dll	
   8/30/2001 12:38:52 AM 10.0.3228.0   6,297,920  utllib.dll
   7/27/2001  2:36:17 PM 10.0.3124.0     117,064  OutlPH.dll
   6/16/2001  4:05:41 PM 10.0.3012.0     133,448  rm.dll

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 1.

Back to the top

MORE INFORMATION

The hotfix switches off the conversion to lowercase for the command line, when Turkish locale is used. The following call works after you install the hotfix:

outlook.exe -c Ipm.note.form1

Back to the top

Steps to Reproduce the Problem

Install Microsoft Outlook 2002 (English version).
Create a new custom form based on IPM.NOTE, and then publish it to the personal forms library as IPM.NOTE.Form1.
Quit Outlook.
Delete the Frmcache.dat file and the folder that stores the temporary copy of IPM.NOTE.Form1.
Set the regional settings to English.
Run the following command:
outlook.exe -c IPM.NOTE.Form1
A message is created, based on the specified form.
Quit Outlook
Delete the Frmcache.dat file and the folder which stores the temporary copy of IPM.NOTE.Form1.
Set the regional settings to Turkish.
Run the following command:
outlook.exe -c IPM.NOTE.Form1
A message based on IPM.NOTE is created. You do not receive an error message.

Back to the top