Article ID: 308012 - View products that this article applies to.
This article was previously published under Q308012
This article is intended to help you use the DVD Troubleshooter that is included in Windows XP Help and Support Center.
The DVD Troubleshooter includes step-by-step instructions to troubleshoot the following DVD problems in Windows XP:
How to use the DVD Troubleshooter to troubleshoot problems that occur when you play a DVD in Windows XPclick here
If you are not yet familiar with Windows XP Help and Support Center, we recommend that you start the DVD Troubleshooter by using these steps (to help you become familiar with this feature):
(http://support.microsoft.com/kb/306318/ )Troubleshooting DVD playback in Windows Media Player for XP
(http://support.microsoft.com/kb/303278/ )Window Media Player cannot play the DVD because of problems on analog copyright protection
(http://support.microsoft.com/kb/306700/ )Audio quality is very poor on high-quality video or DVD
(http://support.microsoft.com/kb/283620/ )"Access denied" error message when you try to play DVD on a computer that has a MediaMatics decoder
(http://support.microsoft.com/kb/306713/ )You may not be able to use DVD playback on a Windows XP-based computer that is connected to two displays
(http://support.microsoft.com/kb/302899/ )DVD playback function does not work during a remote assistance session
(http://support.microsoft.com/kb/321641/ )How to troubleshoot issues with reading CD, CD-R, CD-RW, and DVD discs
(http://support.microsoft.com/kb/321640/ )CD-ROM drive may not be able to read a UDF-formatted disc in Windows XP
Click here to view a list of other Windows XP DVD-related articles
For help with CD or DVD drive problems in Windows Vista, visit the following Microsoft web page:
Fix problems in which your CD or DVD drive cannot read or write media in Windows
Troubleshooter: No audio in Windows
Music and sound help with Windows 7
Contact us for more help
Connect with Answer Desk for expert help.