Article ID: 308013 - View products that this article applies to.
This article was previously published under Q308013
You can configure Remote Assistance so that administrators, support personnel, or any user, can offer assistance to other users without requiring them to initiate the Remote Assistance session. This capability is called "Unsolicited Remote Assistance," and is designed for use in Enterprise corporations that are using domains. By default, this feature is turned off, and it can only be turned on through the Unattend.txt file, or by using group policies.
Requirements for using the Offer Remote Assistance policy setting
301527After you set up the novice's computer:
(http://support.microsoft.com/kb/301527/ )How to configure a computer to receive Remote Assistance offers in Windows Server 2003 and in Windows XP
(http://support.microsoft.com/kb/300546/ )Overview of Remote Assistance in Windows XP
306496Note The Offer Remote Assistance feature is not a viable option for most home-based networks, and it is not available on Microsoft Windows XP Home Edition.
(http://support.microsoft.com/kb/306496/ )How to configure or disable Solicited Remote Assistance in Windows XP
Note Remote Assistance uses DCOM. In Windows XP, the DCOM reg path is
HKEY_LOCAL_MACHINE\Software\Microsoft\Olewith a String value of EnableDCOM = Y. If this value is set to 'N' or is missing, remote assistance will not work.
Contact us for more help
Connect with Answer Desk for expert help.