Article ID: 308021 - View products that this article applies to.
This article was previously published under Q308021
This article is intended to assist you in using the Internet Connection Sharing Troubleshooter that is included in Windows XP Help and Support Center, and to provide a list of online support services that may help you solve your problem.
Problems Addressed in the Internet Connection Sharing TroubleshooterThe Internet Connection Sharing Troubleshooter includes step-by-step instructions for troubleshooting the following Internet Connection Sharing (ICS) problems in Windows XP:
Starting the Internet Connection Sharing TroubleshooterIf you are already familiar with Windows XP Help and Support Center, you can start the Internet Connection Sharing Troubleshooter automatically by clicking here
If you are not yet familiar with Windows XP Help and Support Center, we recommend that you start the Internet Connection Sharing Troubleshooter by using these steps (to help you become familiar with this feature):
Using the Internet Connection Sharing Troubleshooter
Recommended Microsoft Knowledge Base ArticlesFor additional information about troubleshooting Internet Connection issues in Windows XP, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/308006/EN-US/ )Troubleshooting Internet Connection Sharing in Windows XP
(http://support.microsoft.com/kb/306102/EN-US/ )Network Adapter Settings May Be Lost After You Upgrade to XP
(http://support.microsoft.com/kb/304176/EN-US/ )Prompted to Disconnect from the Internet During Every Shutdown
(http://support.microsoft.com/kb/298757/EN-US/ )An Uncontrolled Residential Gateway Device Is Displayed
(http://support.microsoft.com/kb/306126/EN-US/ )HOW TO: Configure Internet Connection Sharing
Click here to view a list of other Windows XP Internet Connection Sharing-related articles
Using the Microsoft Product Support Services Web Site to Find a SolutionIf you cannot resolve the problem by using the Internet Connection Sharing Troubleshooter or by viewing the recommended Knowledge Base articles, you can use the Microsoft Product Support Services Web site to find a solution to your problem. Some of the services that the Microsoft Product Support Services Web site provides include: