Article ID: 308022 - View products that this article applies to.
This article was previously published under Q308022
This article discusses the Modem Troubleshooter that is included in the Microsoft Windows XP Help and Support Center. Additionally, it will give you a list of online support services.
Problems addressed in the Modem TroubleshooterThe Modem Troubleshooter includes step-by-step instructions for these problems:
Starting the Modem TroubleshooterIf you are already familiar with the Windows XP Help and Support Center Web site, we recommend that you start the Modem Troubleshooter automatically from the site. To access the Troubleshooter, visit:
If you do not have experience with the Windows XP Help and Support Center or the Modem Troubleshooter, follow these steps:
Using the Modem Troubleshooter
Recommended Microsoft Knowledge Base ArticlesFor additional information about troubleshooting modem issues in Windows XP, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/295745/ )Non-plug and play network device support in Windows XP
(http://support.microsoft.com/kb/283412/ )COM port missing from list of available ports when you try to install a new modem
(http://support.microsoft.com/kb/306478/ )Troubleshooting America Online in Windows XP
(http://support.microsoft.com/kb/310089/ )Troubleshooting cable modems
(http://support.microsoft.com/kb/262357/ )RAS clients cannot connect to Windows 2000 demand-dial router
(http://support.microsoft.com/kb/305549/ )How to configure a connection to the Internet in Windows XP Professional
(http://support.microsoft.com/kb/283070/ )How to create a PPPoE connection in Windows XP
Click here to view a list of other Windows XP modem-related articles