Article ID: 308028 - View products that this article applies to.
This article was previously published under Q308028
This article contains links to content that describes how to fix the most common printer issues. Look to see if your printer issue is addressed by these links.
This article also lists system and online resources that you can use to help you solve your printing problem. For example, this article describes how to use the Printing Troubleshooter, which is included in Windows XP and provides guided assistance to help you diagnose and solve your printer issue.
To resolve the most common Windows XP printer issues, visit the following Microsoft Web sites:
How to download and install the latest printer driver from your printer manufacturer's Web site
Information about where to buy and how to change a printer cartridge
How to cancel printing or to delete a print job that is stuck in the print queue in Windows XP
To resolve most printer issues, visit the following Microsoft Web site:
Help and support for printing in Windows XP
Finding printer help in Windows XPWindows XP Help and Support Center contains many help topics to help you solve printer problems.
To locate printer help in Windows XP, do the following:
How to use the Printing TroubleshooterThe Printing Troubleshooter is included in Windows XP and has step-by-step instructions for troubleshooting the following printing problems in Windows XP:
How to start the Printing TroubleshooterIf you are already familiar with Windows XP Help and Support Center, click here
(hcp://help/tshoot/tsprint.htm)to start the Printing Troubleshooter automatically.
If you are not yet familiar with Windows XP Help and Support Center, or if the link does not work, we recommend that you follow these steps to start the Printing Troubleshooter:
How to use the Printing Troubleshooter
Most Windows XP printer problems can be resolved by visiting the following Microsoft Web site:
Help and support for printing in Windows XPThe following Microsoft Knowledge Base articles address frequent printer problems.
(http://support.microsoft.com/kb/302903/ )Photo printing wizard does not print .ico, .emf or .wmf files
(http://support.microsoft.com/kb/282833/ )Error message appears after printing to a network printer
(http://support.microsoft.com/kb/282120/ )Epson printer may be unable to print with the Epson "Print Preview" option enabled
(http://support.microsoft.com/kb/282897/ )Printed colors may not match the colors on the screen
(http://support.microsoft.com/kb/810894/ )Error message: Spooler subsystem app has encountered a problem and needs to close
(http://support.microsoft.com/kb/314085/ )Advanced troubleshooting for when you cannot print in Windows XP
(http://support.microsoft.com/kb/314073/ )Advanced troubleshooting for network printing problems in Windows XP
(http://support.microsoft.com/kb/315325/ )You cannot print documents after upgrade to Windows XP
If you cannot resolve the problem by using the Windows XP or online resources that are listed in this article, you can use the Microsoft Customer Support Services Web site to find a solution to your problem. Some services that the Microsoft Customer Support Services Web site provides include the following:
http://support.microsoft.comNext, type the text of the error message that you receive or a description of the problem in the search field.
Note If the problem is not resolved, unfortunately this content is unable to help you any further. So, you might want to ask someone for help, or you might want to visit the following Microsoft Web site:
For troubleshooting steps and an automatic fix for common printer problems in Windows, please see the following Microsoft web page:
Troubleshooter: Printer problems in Windows