SideWinder: Error Message During Installation: No USB Port Detected, a USB Port Is Required

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Article ID: 308122 - View products that this article applies to.
This article was previously published under Q308122
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SYMPTOMS

When you attempt to install any of the Microsoft SideWinder game-controller products listed at the beginning of this article, the installation process may stop, and then you receive the following error message:
No USB port detected, a USB port is required.

RESOLUTION

To resolve this issue, follow these steps:
  1. Disconnect the game controller from your computer's universal serial bus (USB) port.
  2. Insert the Microsoft Sidewinder compact disc into your computer's CD-ROM or DVD-ROM drive. Hold down the SHIFT key to prevent installation from automatically starting.
  3. On your desktop, double-click My Computer, and then browse to the following file:
    CD-ROM drive:\Setup\Setup.exe
  4. Double-click Setup.exe to start the installation process.
  5. Restart your computer when prompted.
  6. Plug the SideWinder game controller into your computer's USB port, and then allow Microsoft Windows to detect and install it.

    Install the software update if the controller is the Sidewinder Force Feedback 2 controller.
  7. Restart your computer.
  8. Test your controller:
    1. Click Start, point to Settings, and then click Control Panel.
    2. In Control Panel, double-click Gaming Options (Game Controllers in Microsoft Windows 2000).
    3. On the Controllers tab (General tab in Windows 2000), select the correct game controller in the Game Controllers list, and then click Properties.
    4. On the Test tab, test the game-controller functions.

MORE INFORMATION

This issue occurs even if you have correctly installed and configured the USB ports on your computer, and other USB devices are working properly.

For additional information about USB devices in Microsoft Windows 98, click the article numbers below to view the articles in the Microsoft Knowledge Base:
189076 SideWinder USB Game Controller: Minimum System Requirements
191772 USB Devices May Not Be Detected by Windows 98
191849 Game Does Not Detect USB Game Controllers
For a list of supported USB host controllers, see the following articles in the Microsoft Knowledge Base:
184400 Supported Universal Serial Bus Host Controllers for Windows 98 and Windows Me
For additional information about the VIA Tech host controller, click the article number below to view the article in the Microsoft Knowledge Base:
240075 USB Devices May Not Work in Windows 98 Second Edition

Properties

Article ID: 308122 - Last Review: January 31, 2007 - Revision: 3.2
APPLIES TO
  • Microsoft SideWinder Force Feedback 2
  • Microsoft SideWinder Strategic Commander
  • Microsoft SideWinder Dual Strike
  • Microsoft SideWinder Force Feedback Wheel
  • Microsoft SideWinder Freestyle Pro
  • Microsoft SideWinder Game Pad Pro
  • Microsoft SideWinder Game Controller software 4.0
  • Microsoft SideWinder Precision 2 1.0
  • Microsoft SideWinder Precision Pro 2.0
  • Microsoft SideWinder Precision Racing Wheel
Keywords: 
kberrmsg kbprb KB308122
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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