Article ID: 308402 - View products that this article applies to.
This article was previously published under Q308402
The problem that the "Symptoms of the problem" section describes was corrected in Windows XP Service Pack 1 and later versions of Windows XP. If you are still experiencing a problem that resembles the one that this article describes, it may be a different problem. To troubleshoot similar problems, please see the "Similar problems" section later in this article.
When you try to log on to Recovery Console in Windows XP, you receive an error message. This article contains step-by-step instructions to try that may help you to successfully log on to Recovery Console. If these steps do not resolve your problem, this article also provides links to articles that discuss similar problems and solutions.
When you try to log on to Recovery Console in Windows XP by typing the correct password for the local Administrator account, Recovery Console may display the following error message:
This error message may occur even though you typed the correct password. If you start Windows XP, successfully log on by using the same password, change the local administrator's password, and restart the computer to Recovery Console, you receive the same error message. This issue may occur if Windows XP was originally installed from a Sysprep image or if Sysprep 2.0 was run on the computer at one time. Sysprep.exe makes changes to the way that password keys are stored in the registry. These changes are incompatible with the Recovery Console logon routine.
The password is not valid. Please retype the password.
Type the Administrator password:
Note The manufacturer of your computer may have used Sysprep to preinstall Windows XP on your computer.
If you cannot resolve your problem by the following method, you might want to ask someone for help or contact support. For information about how to do this, visit the following Microsoft Web site:
Note If you can start Windows XP and the Recovery Console is not preinstalled on your hard disk, go to step 2 in the following steps. If you can start Windows XP and the Recovery Console is preinstalled on your hard disk, go to step 3.
Administrator Using SysprepTo resolve this problem, obtain a version of Windows XP that has Service Pack 1 already integrated, or obtain and install the latest service pack for Windows XP before you run Sysprep. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/ )How to obtain the latest Windows XP service pack
Original Equipment Manufacturer (OEM) Using SysprepTo resolve this problem, obtain a version of Windows XP that has Service Pack 1 already integrated.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows XP Service Pack 1.
If you reinstall Recovery Console for any reason, you must reinstall this hotfix. To install Recovery Console, use the winnt32 /cmdcons command from the I386 folder on the Windows XP CD-ROM. For information about the Microsoft policy about lost or forgotten passwords, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/189126/ )Microsoft policy about lost or forgotten passwords
Similar problems and resolutionsIf you are still experiencing a problem that resembles the one that this article describes, it may be a different problem. For more information about similar problems and resolutions, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/321305/ )How to log on to your Windows XP-based computer if you forget your password or if your password expires
(http://support.microsoft.com/kb/308041/ )How to enable an administrator to log on automatically in Recovery Console
(http://support.microsoft.com/kb/312149/ )How to enable an administrator to log on automatically in Recovery Console
If these articles do not help you resolve the problem, or if you experience symptoms that differ from those that are described in this article, search the Microsoft Knowledge Base for more information. To search the Microsoft Knowledge Base, visit the following Microsoft Web site:
http://support.microsoft.comThen, type the text of the error message that you receive. Or, type a description of the problem in the Search Support (KB) field."
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