FIX: "Operation Failed" error message when you try to paste a file into a message in Outlook 2002, or the file is not attached when you try to attach it in Outlook 2002

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This article was previously published under Q308548

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SYMPTOMS

When you attempt to paste a file into a message that you are composing, you may receive the following error message:

Operation Failed

This occurs with an extension that implements IExchExtAttachedFileEvents::OnReadPattFromSzFile. Alternatively, if you attempt to attach a file by using the Insert File command, you do not receive an error message, but the file is not inserted.

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CAUSE

The return of S_OK from a client extension's implementation of IExchExtAttachedFileEvents::OnReadPattFromSzFile causes Microsoft Outlook to abort the attachments.

Outlook 2002 changed the way Outlook reacted to return values from OnReadPattFromSzFile. In earlier versions of Outlook, if the extension returned S_OK from OnReadPattFromSzFile, Outlook continued processing of the attachments and the file actually got attached. In Outlook 2002, the return of S_OK causes Outlook to throw an E_ABORT return code, which aborts the attachments process.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack

The English version of this fix should have the following file attributes or later:

   Date           Time  Version    Size       File name     
   -------------------------------------------------------
   10-09-2001  13:16:12   n/a      2474348    OUTLOOK.msp 
   10-09-2001  13:44:03   n/a      3748864    OUTLOOK_Admin.msp

After the hotfix is installed, the following files will have the listed attributes or later:

   Date           Time  Version    Size       File name     
   -------------------------------------------------------
   08-30-2001 12:38:49 10.0.3228.0  342336     exsec32.dll
   10-06-2001  8:53:22 10.0.3402.0  6302024    outllib.dll
   09-12-2001 23:11:35 10.0.3311.0  47432      outlook.exe
   09-12-2001 23:11:38 10.0.3311.0  117064     OutlPH.dll
   06-16-2001 16:05:41 10.0.3012.0  133448     rm.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 1.

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