SMS: Screen-Redraw Issues and GDI Object Leaks When Programs Are Set to Use Custom Icons

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This article was previously published under Q308646

SYMPTOMS

When you are running the Systems Management Server (SMS) client software, you may experience one or more display-related symptoms. For example, the screen may appear to be jittery, drop-down list boxes may not appear, you may see screen-redraw issues, and so on. If you configure Windows Task Manager to display the GDI objects column, you may see an increasing number of GDI objects that are allocated for the Smsmon32.exe process.

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CAUSE

This problem can occur if an SMS package that contains a program that is set to use a custom icon is advertised. This condition can cause Smsmon32.exe to allocate GDI objects that are never freed, and this can cause various screen-redraw issues to occur. The number of allocated GDI objects increases each time the SMS client looks for new advertisements from its Client Access Point (CAP).

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 (http://support.microsoft.com/kb/288239/EN-US/ ) How to Obtain the Latest Systems Management Server 2.0 Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English post-SP3 version of this fix should have the following file attributes or later:

Date         Time   Version        Size       File name            Platform
---------------------------------------------------------------------------
01-Mar-2001  18:30  2.0.92.9         395,032  Apasetup.exe         Intel
01-Mar-2001  06:00  2.0.1493.3125    259,936  Bindclin.dll         Intel
01-Mar-2001  17:15  2.0.1493.3251    182,096  Ccim32.dll           Intel
01-Mar-2001  17:30  2.0.92.9       1,324,075  Ccmcore.exe          Intel
01-Mar-2001  17:15  2.0.1493.3251  3,402,213  Clicore.exe          Intel
01-Mar-2001  17:10  2.0.1493.3238     88,432  Clisvcl.exe          Intel
09-May-2002  19:46                        67  Compverbase.ini
09-May-2002  19:46                        67  Compversmsapm32.ini
09-May-2002  19:46                        67  Compverswdist.ini
01-Mar-2001  15:20  2.0.1493.3216     39,264  Cqmgr32.dll          Intel
01-Mar-2001  06:00  2.0.1493.3125    338,272  Mslmclin.dll         Intel
01-Mar-2001  06:00  2.0.1493.3125    269,664  Ndsclin.dll          Intel
01-Mar-2001  17:00  2.0.1493.3236     54,128  Odpsys32.exe         Intel
01-Mar-2001  17:00  2.0.1493.3236     60,272  Odpusr32.exe         Intel
01-Mar-2001  18:30  2.0.1493.3254    291,696  Smsapm32.exe         Intel
01-Mar-2001  19:05  2.0.1493.3261    118,208  Smsmon32.exe         Intel
01-Mar-2001  19:05  2.0.92.9         639,658  Swdist32.exe         Intel
01-Mar-2001  18:30  2.0.92.9         655,463  Apasetup.exe         Alpha
01-Mar-2001  17:15  2.0.1493.3251    293,648  Ccim32.dll           Alpha
01-Mar-2001  17:30  2.0.92.9       1,925,229  Ccmcore.exe          Alpha
01-Mar-2001  17:15  2.0.1493.3251  4,442,606  Clicore.exe          Alpha
01-Mar-2001  17:10  2.0.1493.3238    125,712  Clisvcl.exe          Alpha
09-May-2002  19:46                        67  Compverbase.ini
09-May-2002  19:46                        67  Compversmsapm32.ini
09-May-2002  19:46                        67  Compverswdist.ini
01-Mar-2001  15:20  2.0.1493.3216     66,832  Cqmgr32.dll          Alpha
01-Mar-2001  06:00  2.0.1493.3125    578,832  Mslmclin.dll         Alpha
01-Mar-2001  05:00  2.0.1493.3236     75,024  Odpsys32.exe         Alpha
01-Mar-2001  05:00  2.0.1493.3236     83,728  Odpusr32.exe         Alpha
01-Mar-2001  18:30  2.0.1493.3254    387,856  Smsapm32.exe         Alpha
01-Mar-2001  19:05  2.0.1493.3261    175,888  Smsmon32.exe         Alpha
01-Mar-2001  19:05  2.0.92.9         693,202  Swdist32.exe         Alpha

NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.
To install the hotfix, use the appropriate method.

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Use the Hotfix Installer

NOTE: This method is only for Intel-based computers.

Create a folder in a location that is accessible to your SMS site servers.
Copy the update file (Q308646.exe) and platform folders to the new folder. The folder structure must be such that the update file is located one folder "above" the platform folders.
From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrative privileges.
Quit the SMS Administrator console, if it is running.
Run Q308646.exe, and then follow the directions in the wizard.

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Manual Installation

Create a folder in a location that is accessible to your SMS site servers.
Copy the platform folders that contain the hotfixed files to the new folder.
From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrative privileges.
Quit the SMS Administrator console, if it is running.
Stop all SMS services.
Replace the Bindclin.dll file in the Sms_root_folder\Bin\Platform folder with the version you obtained from the hotfix.
Replace the Ccim32.dll file in the Sms_root_folder\Bin\Platform folder with the version you obtained from the hotfix.
Replace the Clisvcl.exe file in the Sms_root_folder\Bin\Platform folder with the version you obtained from the hotfix.
Replace the Cqmgr32.dll file in the Sms_root_folder\Bin\Platform folder with the version you obtained from the hotfix.
Replace the Mslmclin.dll file in the Sms_root_folder\Bin\Platform folder with the version you obtained from the hotfix.
Replace the Ndsclin.dll file in the Sms_root_folder\Bin\Platform folder with the version you obtained from the hotfix.
Replace the Odpsys32.exe file in the Sms_root_folder\Bin\Platform folder with the version you obtained from the hotfix.
Replace the Odpusr32.exe file in the Sms_root_folder\Bin\Platform folder with the version you obtained from the hotfix.
Replace the Smsapm32.exe file in the Sms_root_folder\Bin\Platform folder with the version you obtained from the hotfix.
Replace the Smsmon32.exe file in the Sms_root_folder\Bin\Platform folder with the version you obtained from the hotfix.
Replace the Swdist32.exe file in the Sms_root_folder\inboxes\clicomp.src\SWDist\Platform folder with the version you obtained from the hotfix.
Replace the Apasetup.exe file in the Sms_root_folder\inboxes\clicomp.src\smsapm32\Platform folder with the version you obtained from the hotfix.
Replace the Ccmcore.exe file in the Sms_root_folder\inboxes\clicomp.src\base\Platform folder with the version you obtained from the hotfix.
Replace the Clicore.exe file in the Sms_root_folder\inboxes\clicomp.src\base\Platform folder with the version you obtained from the hotfix.
Replace the Compver.ini file in the Sms_root_folder\Inboxes\Clicomp.src\SWDist folder with the Compverswdist.ini file you obtained from the hotfix. Note that you must rename the Compverswdist.ini file to Compver.ini.
Replace the Compver.ini file in the Sms_root_folder\Inboxes\Clicomp.src\smsapm32 folder with the Compversmsapm32.ini file you obtained from the hotfix. Note that you must rename the Compversmsapm32.ini file to Compver.ini.
Replace the Compver.ini file in the Sms_root_folder\Inboxes\Clicomp.src\base folder with the Compverbase.ini file you obtained from the hotfix. Note that you must rename the Compverbase.ini file to Compver.ini.
Restart all SMS services.

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WORKAROUND

To work around this problem, configure all programs to use the default icon as suggested by the message in the Program Properties dialog box when you first create a program. The GDI resources can be freed if you reboot the client, or end the Smsmon32.exe process.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

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