Outlook Body Part Handling Strips Carriage Returns from Messages Incoming from AUTODIN

A message appears as a single line when you open it.

Microsoft Outlook body part handling strips carriage returns from messages that are incoming from the AUTODIN Messaging System.

By default, the rich edit feature converts a CR_CR_LF sequence into a space. As a result, the formatting information for the lines is lost when Outlook opens these messages.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. To resolve this issue, apply the hotfix and add a new registry entry (the registry entry is described later in this article).

The English version of this fix should have the following file attributes or later:

How to Implement the Fix

To enable this fix, modify the registry as follows.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

1. Quit Outlook.
2. Apply the fix that is described in the "Resolution" section of this article.
3. Start Registry Editor (Regedt32.exe).
4. Locate the following key in the registry:
   HKEY_LOCAL_MACHINE\software\microsoft\office\9.0\outlook\options\Mail
5. On the Edit menu, click Add Value, and then add the following information:
   Value Name: AutodinCR
   Data Type: REG_DWORD
   Value: 0x0, 0x1
   Default: 0x0 (not in registry by default)
   This parameter controls the behavior of the Rich edit feature that is used by Outlook. Set this parameter to 1 to enable the fix.
6. Click OK, and then quit Registry Editor.
7. Start Outlook.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.