OL2002: Linked Images in an HTML E-mail Message Do Not Print

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Article ID: 309171 - View products that this article applies to.
This article was previously published under Q309171
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SYMPTOMS

When you print an e-mail message that contains images that are linked to the Internet, the images may not appear in the printed message.

WORKAROUND

To work around this problem:
  1. Save the mail item locally as an .htm file.
  2. You now have two options.
    1. Open the .htm file in Microsoft Internet Explorer, and then print that file.
      -or-
    2. You can print images in an HTML message using the following application combinations:
      • Internet Explorer 5.5 SP2 or later and Outlook 2000 build 5205 or later.
      • Internet Explorer 5.5 SP2 or later and Outlook 2002.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

This problem occurs when the Hypertext Markup Language (HTML) formatted e-mail message contains linked images on the Internet; saving the e-mail message to your local computer downloads the image so that you can print the e-mail message with the image.

Properties

Article ID: 309171 - Last Review: October 24, 2013 - Revision: 1.1
APPLIES TO
  • Microsoft Outlook 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbbug kbnofix KB309171

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