XADM: Exchange 2000 SP1 Installation Does Not Work If Exchange 2000 Is Installed on a Root Drive

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Article ID: 309176 - View products that this article applies to.
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SYMPTOMS

When you apply Exchange 2000 Server Service Pack 1 (SP1), Update.exe may not work if Exchange is installed to a root drive, such as drive D. You may receive the following error message:
The root directory "%/s" may not be used as the installation directory. Please specify a folder in which to install Exchange.
The Exchange 2000 Server Setup Progress.log file may contain entries that are similar to the following:
[16:28:30] Starting Exchange 4712 setup on Windows 2000 5.0.2195.Service Pack 2 at 16:28:30 08/09/2001 [16:28:53] CDirectory::SetDirectory (N:\admin\src\udog\BO\idirectory.cxx:261)
Error code 0X80004005 (16389): The operation failed. [16:28:53] CComExchSetupComponent::HrInitializeInstallDirectory (N:\admin\src\udog\BO\comboifaces.cxx:1842
Error code 0X80004005 (16389): The operation failed. [16:28:53] CComExchSetupComponent::ScCheckPrerequisites (N:\admin\src\udog\BO\comboifaces.cxx:1389
Error code 0X80004005 (16389): The operation failed. [16:28:53] CComExchSetupComponent::ScGetEffectiveModeByResult (N:\admin\src\udog\BO\comboifaces.cxx:2418
Error code 0X80004005 (16389): The operation failed. [16:28:53] CComExchSetupComponent::SetInstallActionByResult (N:\admin\src\udog\BO\comboifaces.cxx:2502
Error code 0X80004005 (16389): The operation failed. [16:28:53] CComExchSetupComponent::ScSetupCustomActions (N:\admin\src\udog\BO\comboifaces.cxx:5509)
Error code 0X80004005 (16389): The operation failed. [16:28:53] CComExchSetupComponent::HrInitializeComponentsForPrereqs (N:\admin\src\udog\BO\comboifaces.cxx:6179
Error code 0X80004005 (16389): The operation failed. [16:28:53] CComExchSetupComponent::HrCreateValidActionCollection (N:\admin\src\udog\BO\comboifaces.cxx:1450
Error code 0X80004005 (16389): The operation failed. [16:28:53] CComExchSetupComponent::QueryService (N:\admin\src\udog\BO\comboifaces.cxx:495
Error code 0X80004005 (16389): The operation failed.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

WORKAROUND

To work around this problem, remove Exchange 2000, and then install it again in a subfolder; it is recommended that you keep the default folder name.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 2.

Properties

Article ID: 309176 - Last Review: October 24, 2013 - Revision: 1.5
APPLIES TO
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbnosurvey kbarchive kbbug kberrmsg kbexchange2000sp2fix kbfix KB309176

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