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XADM: Exchange 2000 SP1 Installation Does Not Work If Exchange 2000 Is Installed on a Root DriveArticle ID: 309176 - View products that this article applies to. This article was previously published under Q309176 SYMPTOMS
When you apply Exchange 2000 Server Service Pack 1 (SP1), Update.exe may not work if Exchange is installed to a root drive, such as drive D. You may receive the following error message:
The root directory "%/s" may not be used as the installation directory. Please specify a folder in which to install Exchange.
[16:28:30] Starting Exchange 4712 setup on Windows 2000 5.0.2195.Service Pack 2
at 16:28:30 08/09/2001 [16:28:53] CDirectory::SetDirectory (N:\admin\src\udog\BO\idirectory.cxx:261) Error code 0X80004005 (16389): The operation failed. [16:28:53] CComExchSetupComponent::HrInitializeInstallDirectory (N:\admin\src\udog\BO\comboifaces.cxx:1842 Error code 0X80004005 (16389): The operation failed. [16:28:53] CComExchSetupComponent::ScCheckPrerequisites (N:\admin\src\udog\BO\comboifaces.cxx:1389 Error code 0X80004005 (16389): The operation failed. [16:28:53] CComExchSetupComponent::ScGetEffectiveModeByResult (N:\admin\src\udog\BO\comboifaces.cxx:2418 Error code 0X80004005 (16389): The operation failed. [16:28:53] CComExchSetupComponent::SetInstallActionByResult (N:\admin\src\udog\BO\comboifaces.cxx:2502 Error code 0X80004005 (16389): The operation failed. [16:28:53] CComExchSetupComponent::ScSetupCustomActions (N:\admin\src\udog\BO\comboifaces.cxx:5509) Error code 0X80004005 (16389): The operation failed. [16:28:53] CComExchSetupComponent::HrInitializeComponentsForPrereqs (N:\admin\src\udog\BO\comboifaces.cxx:6179 Error code 0X80004005 (16389): The operation failed. [16:28:53] CComExchSetupComponent::HrCreateValidActionCollection (N:\admin\src\udog\BO\comboifaces.cxx:1450 Error code 0X80004005 (16389): The operation failed. [16:28:53] CComExchSetupComponent::QueryService (N:\admin\src\udog\BO\comboifaces.cxx:495 Error code 0X80004005 (16389): The operation failed. RESOLUTIONTo resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
301378
(http://support.microsoft.com/kb/301378/EN-US/
)
XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
WORKAROUND
To work around this problem, remove Exchange 2000, and then install it again in a subfolder; it is recommended that you keep the default folder name.
STATUSMicrosoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 2. PropertiesArticle ID: 309176 - Last Review: February 27, 2007 - Revision: 1.5
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