XADM: Cannot Set Secondary Address as Primary on a Contact

Article translations Article translations
Article ID: 309212 - View products that this article applies to.
This article was previously published under Q309212
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all


When you create a secondary e-mail address for a contact and attempt to set this address as the primary or reply address, you cannot because the Set to Primary option is unavailable. You notice the following conditions:
  • The E-Mail Addresses tab User Interface states:
    Each e-mail address type has one default reply address. To change the default, select an entry in the list, and then click Set As Primary.
  • You cannot set the secondary address as the primary address.
  • You cannot remove the primary address. If you try to do so, you receive the following error message:
    This is the home e-mail address of this recipient. It cannot be removed. ID no: c10312e8.


To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
After you apply Exchange 2000 Service Pack 2, the Set as Primary option will be available, and you can set a secondary e-mail address as the primary address.

If you select a secondary address to be set as the primary address, this also changes the targetAddress value.

The behavior is consistent on both the E-mail Addresses and the Exchange General tabs.


Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 2.


Article ID: 309212 - Last Review: October 24, 2013 - Revision: 1.5
  • Microsoft Exchange 2000 Server Standard Edition
kbnosurvey kbarchive kbbug kbexchange2000sp2fix kbnofix KB309212

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com