Article ID: 309389 - View products that this article applies to.
This article was previously published under Q309389
When you try to open a large file in the Microsoft Office XP Spreadsheet Web Component, it may take an extremely long time to load completely.
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMSNOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
This hotfix requires you to have Office XP Service Pack 1 (SP-1) installed first. For additional information about how to download and install SP-1, click the article number below to view the article in the Microsoft Knowledge Base:
Date Time Version Size File name --------------------------------------------------------- 28-NOV-2001 14:46:56 10.0.3527.0 7,437,128 Owc10.dll
(http://support.microsoft.com/kb/307843/EN-US/ )OFFXP: Overview of Office XP Service Pack 1
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Article ID: 309389 - Last Review: January 6, 2006 - Revision: 1.5