SMS: SMS 2.0 Clients Do Not Work on Windows NT 4.0 Terminal Server SP4 Through SP6

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This article was previously published under Q309437

SYMPTOMS

Systems Management Server (SMS) 2.0 client components may not be installed or may not start on Microsoft Windows NT Server 4.0, Terminal Server Edition, Service Pack 4 (SP4), Service Pack 5 (SP5), or Service Pack 6 (SP6). The SMS Control Panel tool lists most of the SMS components with a status of "Repair pending" if the SMS client was already installed when Windows NT Server 4.0, Terminal Server Edition, SP4 or later was applied. If the SMS client was installed after Windows NT Server 4.0, Terminal Server Edition, SP4 or later was installed, most of the components are missing from the Components tab.

The following log entries are likely to be recorded.

In the Apasetup.log file:

The file \ISMIF32.dll could not be copied. Make sure that the disk is not full and the user has rights to the directory.

In the Ccim32.log file:

Waiting for Process "i386\apasetup.exe /s" to finish... Process "i386\apasetup.exe /s" finished; exit code = 1. ** Base Component Installation Thread is finished ** Base install DLL finished. Base setup status value not set to installed

The Smsapm32.exe and Smsmon32.exe processes may also not be running.

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CAUSE

Windows NT Server 4.0, Terminal Server Edition, SP4 changed the way in which the Windows folder is detected. SMS was not updated to handle this change.

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 (http://support.microsoft.com/kb/288239/EN-US/ ) How to Obtain the Latest Systems Management Server 2.0 Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English-language version of this fix for SMS Service Pack 3 (SP3) sites should have the following file attributes or later:

Date         Time    Version        Size    File name         Platform
----------------------------------------------------------------------
01-Mar-2001  11:10a  2.0.92.9       396,951  Apasetup.exe         i386
01-Mar-2001  11:10a  2.0.92.9       133,097  Apaunins.exe         i386
01-Mar-2001  11:10a                      67  Compversmsapm32.ini  i386
01-Mar-2001  11:10a                      67  Compverswdist.ini    i386
01-Feb-2001  04:50a  2.0.1493.3111   54,640  Odpsys32.exe         i386
01-Feb-2001  04:50a  2.0.1493.3111   60,784  Odpusr32.exe         i386
01-Mar-2001  10:55a  2.0.1493.3187  288,624  smsapm32.exe         i386
01-Mar-2001  11:10a  2.0.92.9       639,775  Swdist32.exe         i386
01-Mar-2001  11:10a  2.0.92.9       133,244  Swdunins.exe         i386
01-Mar-2001  11:10a  2.0.92.9       658,569  Apasetup.exe        Alpha
01-Mar-2001  11:10a  2.0.92.9       248,390  Apaunins.exe        Alpha
01-Mar-2001  11:10a                      67  Compversmsapm32.ini Alpha
01-Mar-2001  11:10a                      67  Compverswdist.ini   Alpha
01-Feb-2001  04:50a  2.0.1493.3111   76,048  ODPSYS32.exe        Alpha
01-Feb-2001  04:50a  2.0.1493.3111   84,240  Odpusr32.exe        Alpha
01-Mar-2001  10:55a  2.0.1493.3187  385,296  smsapm32.exe        Alpha
01-Mar-2001  11:10a  2.0.92.9       693,592  Swdist32.exe        Alpha
01-Mar-2001  11:10a  2.0.92.9       248,505  Swdunins.exe        Alpha

NOTE: Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.

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How to Install the Hotfix

Using the Hotfix Installer

NOTE: This method is only for Intel-based computers.

Create a folder in a location that is accessible to your SMS site servers.
Copy the update file (Q309437.exe) and platform folders to the new folder. The folder structure must be such that the update file is located one folder "above" the platform folders.
From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrative privileges.
Quit the SMS Administrator console if it is running.
Run Q309437.exe and follow the instructions in the wizard.

Manual Installation

Create a folder in a location that is accessible to your SMS site servers.
Copy the platform folders that contain the hotfix files to the new folder.
From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrative privileges.
Quit the SMS Administrator console if it is running.
Stop all SMS services.
Replace the Odpsys32.exe file in the Sms_root_folder\Bin\Platform folder with the version from the hotfix.
Replace the Odpusr32.exe file in the Sms_root_folder\Bin\Platform folder with the version from the hotfix.
Replace the Smsapm32.exe file in the Sms_root_folder\Bin\Platform folder with the version from the hotfix.
Replace the Swdist32.exe file in the Sms_root_folder\inboxes\clicomp.src\SWDist\Platform folder with the version from the hotfix.
Replace the Apasetup.exe file in the Sms_root_folder\inboxes\clicomp.src\smsapm32\Platform folder with the version from the hotfix.
Replace the Compver.ini file in the Sms_root_folder\Inboxes\Clicomp.src\SWDist folder with the Compverswdist.ini file from the hotfix. Note that you must rename the Compverswdist.ini file to Compver.ini.
Replace the Compver.ini file in the Sms_root_folder\Inboxes\Clicomp.src\smsapm32 folder with the Compversmsapm32.ini file from the hotfix. Note that you must rename the Compversmsapm32.ini file to Compver.ini.
Restart all SMS services.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

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