Unable to Install SBS 4.5 Copy of Exchange Server 5.5 on a Computer That Runs SBS 2000 and Windows 2000 SP2

View products that this article applies to.

This article was previously published under Q309484

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SYMPTOMS

When you need to perform disaster recovery of the Microsoft Exchange Server 5.5 databases, you may receive the following error message while you are trying to install a copy of Exchange Server 5.5 from BackOffice Small Business Server 4.5:

While attempting to start the Microsoft Exchange Information Store service, the following error was encountered:
The service did not respond to the start or control request in a timely fashion. Microsoft Windows NT
ID no: 0xc002041d

The computer where you are trying to install Exchange 5.5 runs Windows 2000 Service Pack 2 (or later) and Small Business Server (SBS) 2000.

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CAUSE

This behavior can occur because the application compatibility file that is installed by SBS 2000 (_Sbsw2ku.dll) is not compatible with Windows 2000 Service Pack 2 (SP2).

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size       File name
   ----------------------------------------------------------
   14-Oct-2001  15:18                 1,664,490  Sysmain.sdb
   14-Oct-2001  15:20  5.0.2195.4504      6,928  _Sbsw2ku.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

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MORE INFORMATION

If you have Service Pack 1 installed rather than Service Pack 2, please refer to the following article in the Microsoft Knowledge Base:

294881 (http://support.microsoft.com/kb/294881/EN-US/ ) SBS 4.5 Exchange 5.5 Setup on SBS 2000 Does Not Succeed with Error '0xc002041d'

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 (http://support.microsoft.com/kb/296861/EN-US/ ) Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 (http://support.microsoft.com/kb/249149/EN-US/ ) Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

For additional information about Event 201, click the article number below to view the article in the Microsoft Knowledge Base:

298160 (http://support.microsoft.com/kb/298160/EN-US/ ) Event 201 from Microsoft Exchange in SBS 2000

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