Use the procedures that are described in this article to
troubleshoot problems when you upgrade to Microsoft Windows XP from any one of
the following versions of Microsoft Windows:
- Microsoft Windows 98
- Microsoft Windows 98 Second Edition
- Microsoft Windows Millennium Edition (Me)
Troubleshooting methods are provided for general issues and for
any one of the following specific issues:
- You receive a file copy error while the Setup program is
- The Setup program stops responding.
- Your computer stops responding, and a black screen
- You receive a stop message when you run the Setup
If you have problems while you are running the Setup program,
clean boot your computer. Clean-boot troubleshooting refers to methods that you
can use to reduce behaviors that occur because of your computer's environment.
Many behaviors that occur when you run Windows or Windows programs occur
because there are conflicting drivers, terminate-and-stay-resident programs
(TSRs), and other settings that start when your computer starts.
For additional information about how to
clean boot your Windows Me-based computer, click the following article number
to view the article in the Microsoft Knowledge Base:
How to perform a clean boot in Windows Millennium Edition
information about how to clean boot your Windows 98 or Windows 98 Second
Edition-based computer, click the following article number to view the article
in the Microsoft Knowledge Base:
How to perform clean-boot troubleshooting for Windows 98
Additionally, if you have antivirus software
installed on your computer, the clean boot steps that are referenced in these
articles may temporarily disable the antivirus software; however, you may want
to remove the software to avoid potential conflicts while the Setup program is
running. You may also want to contact the software vendor before you remove the
antivirus software so that you do not leave your computer vulnerable to
viruses. After the Windows XP Setup procedure is complete, you can reinstall
the antivirus software if it is compatible with Windows XP.Note
You may have to contact the software manufacturer to determine if
the software is compatible with Windows XP or to obtain a version of the
software that is compatible with Windows XP.
You receive a file copy
error while the Setup program is running
When you try to install Windows XP, you may receive one of the
following error messages:
corrupt; it contains all zero's
Setup cannot copy the file
file_name. Press X to retry, Y to abort
Note file_name is the placeholder for the
file that Setup cannot copy,
INF File Textsetup.sif is corrupt or
missing Status 14 SETUP CANNOT CONTINUE
This behavior may occur if any one of the following conditions is true:
- Your Windows XP CD-ROM is scratched, smudged, or dirty.
Clean the Windows XP CD-ROM with a soft cloth, insert it in the CD-ROM drive,
and then click OK.
- Your CD-ROM drive is not working correctly or the CD-ROM
might be vibrating too much for the laser to accurately read the data. For more
information about this problem, see your hardware documentation or contact the
- If you are using multiple CD-ROM drives, your computer may
be trying to locate files on the wrong drive. If your hardware has a feature to
disable CD-ROM drives that are not being used, disable the CD-ROM drives that
you are not using.
- Your computer is over-clocked. Because over-clocking is
very memory-intensive, decoding errors may occur when you extract files from
your Windows XP CD-ROM.
- Try to use the default clock timings for your motherboard
and processor. For more information about how to do this, see your hardware
documentation or contact the motherboard manufacturer.
- Your computer has damaged or mismatched random access
memory (RAM) or cache memory. For example, you might be using a combination of
extended data out (EDO) and non-EDO RAM, or different RAM speeds.
Decoding errors may occur even if Windows appears to be running correctly.
These errors occur because of the additional stress that is put on your
computer when Windows tries to extract files and to access the hard
To determine how to make your computer cache memory unavailable
while you are running the Setup program, see your hardware documentation or
contact your hardware manufacturer.
- Ultra direct memory access (DMA) is turned on in your
computer's CMOS settings, and the data is moving too quickly.
- Change from DMA mode to Processor Input/Output (PIO) mode
to lower your data transfer rate. If this does not resolve the problem, lower
your PIO mode settings. The higher your PIO mode settings are, the faster your
data transfer is.
- You are using a third-party memory manager.
- There is a virus on your computer.
If you continue to receive this error message, copy the i386
folder from the CD-ROM drive to your local hard disk, and then try to run the
Setup program from your hard disk.
The Windows XP Setup program stops responding
For more information about troubleshooting this issue, click the following article number to view the article in the Microsoft Knowledge Base:
Windows XP Setup stops responding (hangs) during the "Preparing installation" phase
Your computer stops responding and a black screen appears during the upgrade
When you try to upgrade to Windows XP, your computer may stop
responding, or "hang," and a black screen may be appear.
behavior may be caused by either hardware or software that is incompatible with
To work around this behavior:
- Wait 10 to 15 minutes on the current screen to make sure
that the computer does not continue with the Setup procedure.
- Restart the computer to see if it stops responding again at
the same place while the Setup program is running. Occasionally, the Setup
program may go farther than it did the last time that it stopped responding. If
the Setup program does go farther, try restarting your computer several times
and the Setup program may finish.
- Restart the computer and select the option to Cancel Windows XP Setup to revert to Windows 98 or Windows Millennium Edition. If the
option to Cancel Windows XP Setup is not an option when you restart your computer, go to step
- After you revert to Windows 98 or Windows Millennium
Edition, remove any antivirus programs and any boot manager programs (such as
GoBack), and then perform a clean boot of your computer. To perform a clean
boot, view the article for your operating system that is referenced earlier in
- If the upgrade stops responding again, there may be a
hardware incompatibility issue. You can try to disable ACPI functionality. When
your computer restarts, you receive an option to press F6 to add third-party
small computer system interface (SCSI) drivers. On this screen, press F7. No
visual notification appears.
- If the Setup program continues to stop responding, disable
unnecessary hardware. Remove any USB devices, remove or disable network cards,
sound cards, and serial cards, and then restart the Setup program.
- If you continue to receive this error message, you may want
to flash the BIOS on the motherboard. Refer to your computer's manufacturer or
visit the motherboard Web site for information about how to do this.
- If a BIOS update does not resolve the issue, or if you are
not able to obtain an updated BIOS version for the computer, you may want to
install Windows XP with a Standard PC Hardware Abstraction Layer (HAL). To do
this, press F7 when you are prompted to press F6 while the Windows XP Setup
program is running. Specifically, you are prompted to press F6 after the Setup
program restarts the computer for the first time.
For more information about how to force
the Standard PC HAL, click the following article number to view the article in the Microsoft Knowledge Base:
How to force a Hardware
Abstraction Layer during an upgrade or an installation of Windows XP
You receive an error
message or a stop message while the Setup program is running
If you receive one of the following error messages, see the
corresponding Microsoft Knowledge Base article:
"An unexpected error (768)
occurred at line 5118@ind:Xp\Client\Boot\Setup\Setup.c" error message during Windows XP setup
"Stop 0x0000000A irql_not_less_or_equal" error message during Windows XP upgrade
message: Setup cannot continue. Please contact Microsoft Technical Support. (Error: 3E6h)
The third-party products that are
discussed in this article are manufactured by companies that are independent of
Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the
performance or reliability of these
Article ID: 310064 - Last Review: May 7, 2007 - Revision: 6.2
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
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