FP2002: Error Message Appears After You Perform Usage Analysis

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This article was previously published under Q310096

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SYMPTOMS

If you perform usage analysis on your Web server, the Application log contains the following error message:

Microsoft FrontPage Server Extensions:
Error #240016 Message: Usage processing failed to complete normally.

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CAUSE

The service failed to process certain log entries.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack

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WORKAROUND

You may be able to work around this problem by manually editing the log files and removing any problematic entries.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 1.

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