Infinite Pagination Occurs When You Print a Document in Internet Explorer 5.5 SP2

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View products that this article applies to.

This article was previously published under Q310149

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SYMPTOMS

When you print an HTML document (or Web page) with the Landscape setting, Internet Explorer 5.5 Service Pack 2 (SP2) may not assign page numbers to the HTML document correctly. This problem can also occur when you preview a document for printing.

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CAUSE

This problem occurs because Internet Explorer enters an infinite page-numbering loop when it attempts to calculate the number of pages that are needed to print the HTML document.

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RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Internet Explorer 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS (http://support.microsoft.com/default.aspx?scid=fh;en-us;cntactms)

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later.

   Date         Time   Version         Size       File name
   ---------------------------------------------------------
   19-Oct-2001  17:37  5.50.4910.1000  2,748,688  Mshtml.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was corrected in Internet Explorer 6.
To obtain the latest version of Internet Explorer, visit the following Microsoft Web site:

http://www.microsoft.com/windows/ie (http://www.microsoft.com/windows/ie)

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APPLIES TO

Microsoft Internet Explorer 5.5 Service Pack 2
Microsoft Internet Explorer 5.5

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kbhotfixserver kbqfe kbfix kbie550presp3fix kbprb kbqfe KB310149

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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