Text Is Stretched When You Print to a Lexmark Z52 Printer

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This article was previously published under Q310311

SYMPTOMS

If you set your Lexmark Z52 printer to the best resolution (2400 X 1200) and you set the pages per sheet to 2 or 6 (N-up=2 or N-up=6), text that you print in a test page is stretched. This occurs whether you print in color or monochrome.

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RESOLUTION

Windows 2000

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size       File name
   ------------------------------------------------------------------
   14-Jan-2002  11:15  5.0.2195.4602    243,472  Winsrv.dll
   30-Oct-2001  18:17  5.0.2195.4575    178,960  Winlogon.exe
   14-Jan-2002  11:13  5.0.2195.4832  1,642,736  Win32k.sys
   14-Jan-2002  11:15  5.0.2195.4345    371,984  Userenv.dll
   14-Jan-2002  11:15  5.0.2195.4314    402,192  User32.dll
   25-Jun-2002  18:17  3.10.0.103        47,808  User.exe
   02-Jan-2002  21:15  5.0.2195.4805  1,665,856  Ntoskrnl.exe
   02-Jan-2002  21:17  5.0.2195.4805  1,708,480  Ntkrpamp.exe
   02-Jan-2002  21:17  5.0.2195.4805  1,687,744  Ntkrnlpa.exe
   02-Jan-2002  21:15  5.0.2195.4805  1,688,192  Ntkrnlmp.exe
   14-Jan-2002  11:15  5.0.2195.4797    476,432  Ntdll.dll
   14-Jan-2002  11:15  5.0.2195.4829    708,880  Kernel32.dll
   14-Jan-2002  11:15  5.0.2195.4572    222,480  Gdi32.dll
   14-Jan-2002  11:15  5.0.2195.4797     41,744  Basesrv.dll
   14-Jan-2002  11:16  5.0.2195.4829    708,880  Uniproc\Kernel32.dll
   14-Jan-2002  11:16  5.0.2195.4797    476,432  Uniproc\Ntdll.dll
   14-Jan-2002  11:17  5.0.2195.4832  1,642,736  Uniproc\Win32k.sys
   14-Jan-2002  11:15  5.0.2195.4602    243,472  Uniproc\Winsrv.dll

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Windows XP

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version      Size       File name
   ------------------------------------------------------
   04-Dec-2002  14:01  5.1.2600.21  1,670,912  Win32k.sys

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 (http://support.microsoft.com/kb/265173/EN-US/ ) The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 (http://support.microsoft.com/kb/296861/EN-US/ ) Use QChain.exe to Install Multiple Hotfixes with One Reboot

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