SMS: Access Violation in the SMS_LICENSE_SERVER Service (Remodbc.exe)

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This article was previously published under Q310317

SYMPTOMS

The SMS_LICENSE_SERVER service (Remodbc.exe) may cause an access violation error and create a User.dmp or Drwtsn32.log file, or both. The Drwtsn32.log file refers the SMSCacheGetSzValue function.

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To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 (http://support.microsoft.com/kb/288239/EN-US/ ) How to Obtain the Latest Systems Management Server 2.0 Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:

   Date        Time   Version         Size     File name    Platform
   -----------------------------------------------------------------
   1-Mar-2001  20:50  2.00.1493.3198  619,280  Remodbc.exe  Alpha
   1-Mar-2001  20:50  2.00.1493.3198  365,600  Remodbc.exe  i386

NOTE: Because of file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

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MORE INFORMATION

Installing the Hotfix

Using the Hotfix Installer

NOTE: This method is only for Intel-based computers.

Copy the hotfix folder structure to a share on your network. Q310317.exe is a Microsoft Windows Installer file that updates specific files on your site server.
Log on to your site server by using an account with administrative permissions.
On the site server, quit the Systems Management Server (SMS) Administrator console.
Run Q310317.exe and follow the instructions in the wizard.

Manually Installing the Hotfix

To install the hotfix, follow these steps on the SMS site server:

Copy the contents of the hotfix (including the subfolders) to a local folder on the site servers and software-metering-role computers that you want to update.
Stop the SMS Site Component Manager and SMS Executive services on the SMS site servers on which you are installing the hotfix files.
Stop the SMS_LICENSE_SERVER service on all software-metering-role computers.
Copy the Remodbc.exe file from the hotfix installation Platform folder to the SMS\Bin\Platform.bin folder on the SMS site servers.
Copy the Remodbc.exe file from the hotfix installation Platform folder to the Drive:\Swmtr folder on software-metering-role computers (where Drive:\Swmtr is the drive and installation folder that was selected during the installation of Software Metering Server).
Restart the SMS Site Component Manager and SMS_LICENSE_SERVER services. The SMS Executive service is automatically restarted by Site Component Manager.

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