You receive a "The page cannot be displayed" error message when you click a hyperlink to a PowerPoint 2002 presentation

Article translations Article translations
Article ID: 310409 - View products that this article applies to.
This article was previously published under Q310409
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all

On This Page

Symptoms

In Microsoft Internet Explorer, when you click a hyperlink or type a Uniform Resource Locator (URL) to a Microsoft PowerPoint presentation, you receive the following error message:
The page cannot be displayed.

The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

Cause

This problem may occur because PowerPoint does not accept and pass user authentication information to the Web server when it requests the file.

This problem only occurs on Web sites on which the Anonymous option is disabled, and either of the following conditions is true:
  • Domain Authentication is being used but external access to an intranet is not available.
  • Basic Authentication (clear text passwords) is being used.

Resolution

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP service pack

Temporary Workarounds

To temporarily work around this problem, use any of the following methods.

Method 1

If you are prompted to save or open the presentation after you click the hyperlink, click Save, save the presentation to your local hard disk, and then open it from there.

If you receive the error message after you click the hyperlink, go back to the hyperlink, right-click it, and then click Save Target As on the shortcut menu.

Method 2

Modify the Web server that is hosting the PowerPoint file to allow anonymous access to the directory that contains the file.

Method 3

Save the presentation as HTML. To do this, follow these steps:
  1. Open your presentation in PowerPoint.
  2. On the File menu, click Save as Web Page.
  3. Click Publish.
  4. Click Browse. Browse to and select the Web folder onto which you want to save the presentation.
  5. Click Publish.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Office XP Service Pack 1.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 310409 - Last Review: October 24, 2013 - Revision: 1.0
Applies to
  • Microsoft PowerPoint 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbconfig kbbug kberrmsg kbfix kbofficexpsp1fix KB310409

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com