Article ID: 310431 - View products that this article applies to.
This article was previously published under Q310431
When you attempt to establish a dial-up connection, you may receive an error message similar to one of the following:
Error 691: The computer you are dialing in to cannot establish a Dial-Up Networking connection. Check your password, and then try again.
Error 691: Access was denied because the username and/or password was invalid on the domain.
As a result, you cannot establish a dial-up connection.
Error 734: The PPP link control protocol was terminated.
This behavior can occur if any of the following conditions are true:
To resolve this behavior, follow these steps:
For additional information about how to create a dial-up connection in Windows XP, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/305549/EN-US/ )HOW TO: Configure a Connection to the Internet in Windows XP Professional
(http://support.microsoft.com/kb/308522/EN-US/ )Description of the Network Setup Wizard in Windows
(http://support.microsoft.com/kb/284269/EN-US/ )HOW TO: Save and Restore Dial-up Connections
Article ID: 310431 - Last Review: November 4, 2003 - Revision: 1.2
Contact us for more help