Article ID: 310526 - Last Review: February 23, 2007 - Revision: 5.4

FIX: Message Queuing 2.0 fails to start or install on domain controller

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SYMPTOMS

If you try to install Microsoft Message Queuing, also known as MSMQ, 2.0 on a Domain Controller, the installation may fail, and you may receive the following error message:
0xC00e0013- Unable to establish connection with Active Directory. Verify that there are sufficient permissions to perform this operation.
If Message Queuing 2.0 is already installed, you cannot restart the service, and the following event is logged in the Application Event Log:
Event ID: 2063

Unable to successfully complete initialization of the Queue Manager. Message Queuing may function in an unpredictable fashion.
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CAUSE

According to Microsoft Knowledge Base article 191989  (http://support.microsoft.com/kb/191989/EN-US/ ) , error 0xC00e0013 is a generic error. This error can occur if several configuration settings are not set correctly. Verify that the permissions on the following items are set correctly:
  • The MsmqServices object in Active Directory
  • The user who is attempting the installation
  • Domain Name System (DNS)
  • The global catalog
If the permissions are set correctly, and if the problem still occurs, the problem may occur because of a malformed subnet object within Active Directory.
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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   28-Aug-2003  17:54  5.0.0.778         281,360  Mq1repl.dll      
   17-Jun-2003  14:33  5.0.0.778          14,096  Mq1sync.exe      
   28-Aug-2003  15:00  5.0.0.783          76,144  Mqac.sys
   28-Aug-2003  17:54  5.0.0.783         217,360  Mqads.dll        
   30-Oct-2002  13:43  5.0.0.761          25,360  Mqbkup.exe       
   28-Aug-2003  17:54  5.0.0.778          76,560  Mqdscli.dll      
   28-Aug-2003  17:54  5.0.0.773          42,256  Mqdssrv.dll      
   21-Oct-2002  17:31  5.0.0.759          98,064  Mqmig.exe        
   28-Aug-2003  17:54  5.0.0.759         265,488  Mqmigrat.dll     
   28-Aug-2003  17:54  5.0.0.740         222,480  Mqoa.dll         
   28-Aug-2003  17:54  5.0.0.783           9,488  Mqperf.dll       
   28-Aug-2003  17:54  5.0.0.783         431,888  Mqqm.dll         
   28-Aug-2003  17:54  5.0.0.778         102,672  Mqrt.dll         
   28-Aug-2003  17:54  5.0.0.776          70,928  Mqsec.dll        
   28-Aug-2003  17:54  5.0.0.783         400,656  Mqsnap.dll       
   28-Aug-2003  17:54  5.0.0.762          23,824  Mqupgrd.dll      
   28-Aug-2003  17:54  5.0.0.782         110,864  Mqutil.dll       
   28-Aug-2003  17:54  5.0.0.748          64,784  Msmq.cpl
   28-Aug-2003  19:55  5.3.18.6          639,848  Windows2000-kb310526-x86-enu-symbols.exe  
   28-Aug-2003  19:57  5.3.18.6        1,005,928  Windows2000-kb310526-x86-enu.exe
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WORKAROUND

To work around this problem, follow these steps on the Domain Controller:
  1. Open Active Directory Sites and Services.
  2. Click to expand Sites.
  3. Click to expand the site name where the appropriate Domain Controller is located.
  4. Click to expand the subnet directory. A typical subnet object appears in the form 10.0.0.5\21.
  5. If any subnet objects are malformed, delete them. In addition, if you use multiple Domain Controllers, force replication.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

To reproduce this behavior, add conflicting subnet information inside DNS.

If error logging is enabled, you may see symptoms that are similar to the following in the Message Queuing 2.0 error log: 
0xc04> Mon Apr 19 12:28:38 2004: MQADS Error: mqdscore/ipsite/230. HR: c00e0001 
0xc04> Mon Apr 19 12:28:38 2004: MQADS Error: mqdscore/ipsite/180. HR: c00e0001 
0xc04> Mon Apr 19 12:28:38 2004: MQADS Error: mqdscore/ipsite/170. HR: c00e0001 
0xc04> Mon Apr 19 12:28:38 2004: MQADS Error: mqdscore/ipsite/30. HR: c00e0001 
0xc04> Mon Apr 19 12:28:38 2004: MQADS Error: mqdscore/ipsite/10. HR: c00e0001 
0xc04> Mon Apr 19 12:28:38 2004: MQADS Error: mqdscore/ipsite/20. HR: c00e0001 
0xc04> Mon Apr 19 12:28:38 2004: MQADS Error: mqdscore/dscore/140. HR: c00e0001 
0xc04> Mon Apr 19 12:28:38 2004: MQADS Error: mqads/mqdsapi/500. HR: c00e0001 
0xc04> Mon Apr 19 12:28:38 2004: DSSRV Error: mqdssrv/dsapi/360. HR: c00e0001
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REFERENCES

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915  (http://support.microsoft.com/kb/816915/ ) New naming schema for Microsoft Windows hotfix packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191989  (http://support.microsoft.com/kb/191989/ ) Error Message: Error 0xc00e0013, No connection with the site controller
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APPLIES TO
  • Microsoft Message Queuing 2.0
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Keywords: 
kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix kbprb KB310526
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