Article ID: 310602 - View products that this article applies to.
This article was previously published under Q310602
If a service or device driver is started automatically and is incompatible with the current version of Windows, the service or device driver may not allow Windows to remain running long enough for you to shut down the service or disable the outdated device driver.
This behavior can occur if hardware or software is installed that installs a device or service that is incompatible with Windows.
To resolve this issue, start Recovery Console and log on to the computer:
For additional information about installing or using the Recovery Console, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/229716/EN-US/ )Description of the Windows 2000 Recovery Console
Article ID: 310602 - Last Review: December 1, 2007 - Revision: 2.3
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