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You receive an open failure error message when you open or work with a new file in Publisher 2002

Article ID:310689
Last Review:October 23, 2007
Revision:3.4
This article was previously published under Q310689
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SYMPTOMS

When you open or work with a newly created file in Microsoft Publisher, you may receive the following error message:
Microsoft Publisher has encountered a problem and needs to close.
When you click To see what data this error report contains, click here, you see an error signature that is similar to the following:
Mspub Caused an Invalid Page Fault in Module Mlang.dll

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RESOLUTION

To resolve this issue, use one of the following methods.

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Method 1: Replace the Mlang.dll File

If you are using a file that was created in a version of Publisher earlier than Microsoft Publisher 2002, try replacing the Mlang.dll file. To do this, follow these steps:
1.Click Start, point to Search, and then click For Files or Folders.
2.Locate and rename the file extension of the Mlang.dll file to a non-standard file extension such as .old
3.Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
4.On the Install/Uninstall tab, click Microsoft Internet Explorer, click Add/Remove, click Repair the current installation of Internet Explorer, and then click OK.

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Method 2: Install a Later Version of Microsoft Internet Explorer

If you are using a file that was created in Publisher 2002, install Microsoft Internet Explorer version 6 or Internet Explorer version 5.5 Service Pack 2. To download Internet Explorer, see the following Microsoft Web site:
Internet Explorer Downloads (http://www.microsoft.com/windows/ie/ie6/downloads/default.mspx)

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APPLIES TO
Microsoft Publisher 2002 Standard Edition

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Keywords: 
kbtshoot kbopenfile kberrmsg kbprb KB310689

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