You receive an error message when you install Encarta

When you install Microsoft Encarta, you receive an error message that is similar to the following: Note The error signature that is included in this error message is an example of the error signature that you may receive.

This issue may occur if one of the following conditions is true:

• Other programs are running in the background during the installation process.
• A 0-bit file was copied into the Encarta program files folder during installation.

To resolve this issue, obtain an updated version of Norton AntiVirus or ask for help reconfiguring Norton AntiVirus. To do this, visit the following Symantec Web site:

Remove Norton AntiVirus

Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
If you have Norton AntiVirus installed on your computer, remove it. To do this, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. In the list of installed programs, click Norton AntiVirus, and then click Add/Remove.
   
   Note On Microsoft Windows 2000-based computers, click Change/Remove.
4. Follow the instructions that appear on the screen to remove Norton AntiVirus from your computer.

Remove Encarta from your computer

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. In the list of installed programs, click Encarta Encyclopedia, and then click Add/Remove.
   
   Note On Windows 2000-based computers, click Change/Remove.
4. Follow the instructions that appear on the screen to remove Encarta from your computer.

If you cannot find Encarta in the list of programs that are installed on your computer, use Microsoft Windows Explorer to manually delete the following folder: In this folder, x indicates the version of Encarta that you are running, such as Microsoft Encarta 2002 or Microsoft Encarta 2003.

Reinstall Encarta and Norton AntiVirus

1. Quit all the programs that are running.
2. Reinstall Encarta.
3. Reinstall Norton AntiVirus, if you removed it.

Important An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.