Article ID: 310889 - Last Review: January 6, 2006 - Revision: 2.3 PPT2000: Cannot Insert a TIFF File from a Local Mapped Drive on a Citrix ConnectionThis article was previously published under Q310889 SYMPTOMS When you try to insert a Tagged Image File Format (TIFF)
file in Microsoft PowerPoint SR-1, you receive the following error message:
An error occurred while importing this file
File_name. CAUSE This problem occurs when you try to insert the TIFF file
from a local drive that is mapped by a Citrix server that is running Terminal
Services. RESOLUTION To resolve this problem, obtain the latest
service pack for Microsoft Office 2000. For additional information, click the
following article number to view the article in the Microsoft Knowledge Base: 276367
(http://support.microsoft.com/kb/276367/EN-US/
)
OFF2000: How to Obtain the Latest Office 2000 Service Pack The English version of this fix should have the
following file attributes or later: Date Time Size File name ------------------------------------------------- 28-JAN-2002 07:08 1,941,212 Mso9.msp 28-JAN-2002 09:46 4,033,200 Mso9_Admin.msp 28-JAN-2002 22:07 2,875 Readme.txt Date Time Version Size File name ---------------------------------------------------------- 25-JAN-2002 18:28:04 9.0.0.6124 5,595,185 Mso9.dll WORKAROUND To work around this problem, manually map a drive to a
Universal Naming Convention (UNC) connection, instead of using the built-in
drive mapping that the Citrix client provides. STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
This problem was first corrected in
Microsoft Office 2000 Service Pack 3 (SP-3).
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