Article ID: 310899 - View products that this article applies to.
This article was previously published under Q310899
After you start a computer where the video adapter has the TV tuner or video capture feature, the computer may generate the following error message on a blue screen:
The four parameters within the parentheses vary, depending on the configuration of the system.
STOP: 0x000000CE (0xHEXNUM1, 0xHEXNUM2, 0xHEXNUM3, 0xHEXNUM4) in DXAPI.SYS
0xHEXNUM1, memory referenced
0xHEXNUM2, value 0 = read operation, 1 = write operation
0xHEXNUM3, If non-zero, the instruction address which referenced the bad memory address.
This issue can occur if a Windows 2000 version of a device driver replaces the Windows XP version of the device driver. This replacement can happen without your knowledge if you install DVD or TV tuner software or programs from an older CD-ROM that installs drivers that are not designed for Windows XP.
This issue has been documented to occur with the ATI Technologies and the 3dfx Voodoo 3500 device drivers and could also occur with other video cards.
To work around this issue, reinstall updated DirectX device drivers that are designed to work with Windows XP.
If the Windows XP CD-ROM does not include device drivers for your device, look for updated drivers on the Microsoft Windows Update Web site. If updated drivers are not yet available there, look on the device manufacturer's Web site, or contact the manufacturer by phone to ask about updated drivers.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For information about how to contact the manufacturer, visit the following Microsoft Web site:
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