Article ID: 311001 - Last Review: July 28, 2006 - Revision: 1.3

OL2002: You Cannot Send Messages if There Are More Than One Thousand Messages in Your OST Outbox

View products that this article applies to.

This article was previously published under Q311001

SYMPTOMS

If you send more than one thousand messages from your offline folder (.ost) file and click Send and Receive All to connect to the server, Outlook 2002 may stop responding (crash).

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack

The English-language version of this fix should have the following file attributes or later:

Date        Time     Size        File name     
--------------------------------------------------
12/26/2001  18:43    2,455,448   Outlook.msp
12/26/2001  19:13    3,740,672   Outlook_Admin.msp
12/14/2001  09:33        2,795   Readme.txt
02/24/2002  17:39         1804   Hotfix.txt
02/06/2002  00:44       212992   Olkintl.msp
02/06/2002  00:47       794112   Olkintl_Admin.msp

It is imperative that you install the updates in the correct order.

For a Client only update, run the Outlook.msp, and then run the Olkintl.msp.

For an Administrative update, run the Outlook_Admin.msp, and then run the Olkintl_admin.msp.

After the hotfix is installed, the following files will have the listed attributes or later:

Date        Time   Version      Size        File name     
--------------------------------------------------------
12/11/2001  22:13  10.0.3604.0    534,856   Outlcm.dll
12/20/2001  17:43  10.0.3618.0  6,306,120   Outllib.dll
12/20/2001  17:44  10.0.3618.0     92,488   Outlmime.dll
11/29/2001  00:21   0.0.3527.0     47,432   Recall.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

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