XFOR: Some HTML Messages That Are Sent from Exchange 2000 through the Exchange Notes Connector Are Garbled

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Article ID: 311089 - View products that this article applies to.
This article was previously published under Q311089
This article has been archived. It is offered "as is" and will no longer be updated.
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
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SYMPTOMS

If you send a message from either Microsoft Outlook (by using Hypertext Markup Language [HTML]) or Microsoft Outlook Web Access (OWA) to a Contact in Active Directory with a NOTES target address (for example, a Lotus Notes user who is connected to Exchange 2000 by the Microsoft Exchange Connector for Lotus Notes), the message may be garbled.

Specifically, if you send a message that contains two consecutive spaces (represented in the HTML source code as  ), those characters may be replaced by a euro symbol (€). This problem may occur if you use Japanese character sets on both Exchange 2000 and Notes.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
Component:

The English version of this fix has the file attributes (or later) that are listed in the following table.

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File nameVersion
Lsmexnts.exe6.0.4720.77
Lsntshc.dll6.0.4720.77

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 1. This fix adds a new RTFSTRIPTAG registry key. Note that if you turn on the RTFSTRIPTAG registry key, it affects performance and causes higher processor utilization. Microsoft recommends that you test and size your hardware appropriately before you change the RTFSTRIPTAG key.

The RTFSTRIPTAG key functionality changes messages before they are converted from HTML to Rich Text Format (RTF), and before they are later converted to Notes format. The RTFSTRIPTAG key functionality changes sequences of non-breaking spaces (&nsbp; in the HTML source code) to simple spaces.

To turn on or turn off the RTFSTRIPTAG key functionality, you have to edit the registry.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To turn on or turn off the RTFSTRIPTAG key functionality:
  1. Start Registry Editor (Regedt32.exe).
  2. Locate and then click the following key in the registry:
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\LME-NOTES\Parameters\
  3. On the Edit menu, click Add Value, and then add the following registry value:
    Value name: RTFSTRIPTAG
    Data type: REG_SZ
    Value data: To turn on this functionality, set the value to "2". To turn off this functionality, set the value to "0".
  4. Quit Registry Editor.
This fix also includes additional registry keys. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
311312 XFOR: Additional Options to Change the Behavior of the Exchange Notes Connector

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 2.

Properties

Article ID: 311089 - Last Review: October 24, 2013 - Revision: 1.3
APPLIES TO
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbnosurvey kbarchive kbbug kbexchange2000presp2fix kbexchange2000sp2fix kbfix KB311089

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