Article ID: 311200 - Last Review: February 3, 2011 - Revision: 1.1

Error Message When You Try to Change to DualHead Mode with Your Matrox G400 Video Adapter

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SYMPTOMS

When you try to change your Matrox G400 Dual head video adapter to DualHead mode (Clone or Multi-display), you may receive the following error message:
Rundll32.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If you view the data that the error report contains, the following error signature information may be listed: 
   App Name      App Version  Module Name   Module Version  Offset
   -----------------------------------------------------------------
   Rundll32.exe  5.1.2600.0   Comctl32.dll  6.0.2600.0      000335a6

RESOLUTION

To resolve this issue, obtain and install an updated Windows XP driver for your video adapter from the following Microsoft Web site:
http://update.microsoft.com (http://update.microsoft.com)
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
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Keywords: 
kbdisplay kbenv kberrmsg kbprb kbprod2web KB311200