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Error Message While Installing a New Program: Ikernel Caused an Invalid Page Fault in Module Unknown

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Article ID:311203
Last Review:January 31, 2007
Revision:1.5
This article was previously published under Q311203

SYMPTOMS

When you try to install a program, you may receive an error message similar to one of the following:
Ikernel caused an Invalid Page Fault in module unknown.
Setup failed to launch installation engine, no such interface supported.
Error extracting support files: Class not registered.

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CAUSE

This issue may occur when there are damaged files in the C:\Program Files\Common Files\Install Shield folder.

The Install Shield folder is similar to C:\WINDOWS\TEMP folder. After you install the program, the contents of this folder are no longer needed or used.

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RESOLUTION

To resolve this issue, delete the Install Shield folder.
1.Start Windows Explorer.
2.Browse to C:\Program Files\Common Files\Install Shield.
3.Right-click the folder, and then click Delete on the shortcut menu.

When the confirmation message appears, click Yes.
4.Restart your computer.

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APPLIES TO
•Microsoft Windows Millennium Edition
•Microsoft Windows 98 Second Edition
•Microsoft Windows 98 Standard Edition
•Microsoft Windows 95

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Keywords: 
kberrmsg kbprb KB311203

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